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AX Support Analyst

Nigel Frank International
Job LocationMerseyside
EducationNot Mentioned
Salary£30,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job DescriptionCurrently seeking an AX support analyst for a major client within the merseyside region, this role is open to both permanent and contract options,Client is happy to consider remote working or hybrid options.Role & Responsibilities

  • To act as the internal technical expert for the application portfolio and work as part of the team responsible for the ongoing maintenance, support, de-bugging and development of all systems
  • Facilitate and embed business change where required
  • Requirement gathering from both technical and functional terms and identifying solutions
  • Preparation and delivery of appropriate documentation for functional and non-functional requirements and solution options
  • Testing of changes and management of changes into production
  • Generation and delivery of both regular and ad-hoc IT related reporting and MI as required
  • Act as a support point of contact for all users company wide and play a key role in driving changes to improve business processes through ongoing systems review and development
  • To identify areas of improvement within the system and its use (including trialling new processes and set ups)
  • Deliver identifiable business benefits from the existing applications; building on the existing platform
  • Ensuring all changes are done following recognised industry best practices and IT processes
  • Provide ad-hoc training and support to the users of the system
  • Liaison with 3rd party support providers as required to manage incidents from initial notification through to completion
    • Skills & Qualifications Essential
  • Experience of supporting Dynamics AX (must) / CRM ( / D365 in a production environment
  • Requirement gathering and business analysis from both technical and functional teams and identifying solutions
  • Must be organised and able to manage own time effectively
  • Experience of the full application lifecycle through requirements gathering, development, testing, implementation and support
  • Must be confident with excellent communication skills, including a good, clear telephone manner
  • Must have good verbal and numerical reasoning skills
  • Must be able to work in an efficient and accurate manner
  • Proven experience of working within a fast paced business environment and used to multi tasking
  • Flexible and positive approach to work
  • Self motivated and a good team player
  • Adaptable to change in an effective and timely manner
    • Desirable
  • Basic knowledge of finance and trade and logistics modules are preferred
  • Experience of managing code in an application support environment
  • Experience of delivering training
  • Knowledge or experience of rental / hire business
  • Experience of integrating Dynamics AX and/or CRM with other third party systems
  • Understanding of Project and Testing methodologies
  • D365 Certified
  • Knowledge of the rental module is highly desirable
    • Required skills
  • Dynamics
  • 2nd Line
  • 3rd Line
  • 1st Line
  • Support
  • Dynamics AX
  • Help Desk
  • Dynamics ERP
  • Dynamics 365
  • Dynamics Support
  • Dynamics CE

    • Keyskills :
    Dynamics 2nd Line 3rd Line 1st Line Suppt Dynamics AX Help Desk Dynamics ERP Dynamics 365 Dynamics Suppt Dynamics CE

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