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WAL - Customer Service Account Handlers

Adecco
Job LocationMelton Mowbray
EducationNot Mentioned
Salary11.00 - 12.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time or part-time

Job Description

Customer Service Account Handler x 2THE JOBWe have an opportunity available to join our customer service team working closely with a number of our key accounts and contacts throughout the supply chain. Our Customer Service roles are operational, providing front-line service to our trade customerswith opportunities to work across our pet, food, and confectionery businesses.We are looking for two high performing & motivated individuals as the purpose of this role is to provide excellent customer service and consistency for all accounts ensuring that the customer has an expert point of contact.Part time role: Wed-Fri. Hours: (Wed 12-5, Thurs 9-5 and Fri 9-5).Full time role: Mon-Fri role. Hours: 37.5 hours per week.

  • Initial 6-month assignment.
  • Hybrid working: 50% on site in Waltham and 50% remote.
  • Training: 3-5 days a week. Training can do done remotely or on site or hybrid.
  • Pay: £11 - £12 per hour.
KEY OUTPUTS Order Fulfilment
  • Progress daily customer orders placed from input through to dispatch
  • Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer
  • Proactively identify future potential risk to service and mitigate where appropriate
  • Resolve delivery issues both short and long term through communication with haulier and distribution team
  • Control order conformance to correct lead time and order agreements
  • Contribute metrics, issues, insight, and action resolution through the daily and weekly Performance Review Forums and escalate any un-resolvable issues.
Customer Relationship Management
  • First point of contact for the customer with responsibility for communicating day to day supply issues in line with the Perfect Communication process
  • Drive visibility of customer service metrics to the customer team (demand and supply) through daily and periodic customer reporting
  • Support perfect execution for all promotions and launches.
Continuous Improvement
  • Demonstrates curiosity to challenge existing ways of working to find a better solution.
  • Continually seek to improve the efficiency and efficacy of tasks to support improved metrics and customer service
  • Use Lean tools available to assist with problem resolution and implementation of sustainable long-term fixes
  • Contribute to the customer Trade Attitude Survey action planning process with particular responsibility for actions in relation to the Supply Chain & Logistics and Customer Service elements.
QUALIFICATIONS & COMPETENCIES
  • Ideally the candidate will have systems aptitude and ability to learn new systems as the role requires a high level of SAP usage - on the job training will be provided.
  • Supply chain or customer facing experience, whilst not essential would greatly benefit your application.
  • Good Analytical /Excel Skills
  • Strong Communication and relationship building skills
  • Naturally curious with an unaccepting attitude to maintaining the status quo.
  • Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams)
There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Keyskills :
Customer ServiceSAPsupply chainExcel

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