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WAL - Customer Service Account Handler

Adecco
Job LocationMelton Mowbray
EducationNot Mentioned
Salary11.50 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service Account Handler THE JOBWe have an opportunity available to join our customer service team working closely with a number of our key accounts and contacts throughout the supply chain. Our Customer Service roles are operational, providing front-line service to our trade customerswith opportunities to work across our pet, food, and confectionery businesses.

  • Mon-Fri role. Hours: 37.5 hours per week.
  • 12-month assignment.
  • Hybrid working: 3 days in Waltham 2 days remote.
  • Training: 4 days consecutive days on site
  • Pay: £11.50 per hour.
We are looking for a high performing & motivated individual as the purpose of this role is to provide excellent customer service and consistency for all accounts ensuring that the customer has an expert point of contact.THE ROLETo deliver a service we are proud of to our customers by maximising supply and ensuring the customer receives excellent service through the completion of their order including order processing, communication and issue resolution.The jobholder will work within the Customer Service team where they will be responsible for the relationship and service to their customer portfolio. This includes the processing of orders to maximise supply, resolution of all queries relating to deliveries,stock availability and general account management. The jobholder has ownership for the provision of excellent customer service to all customers for whom they progress orders across up to three product categories, in which they will need to develop businessknowledge and expertise.KEY OUTPUTS Order Fulfilment
  • Progress daily customer orders placed from input through to dispatch
  • Identify stock shortages and minimise impact to service through liaison with the supply teams and the customer
  • Proactively identify future potential risk to service and mitigate where appropriate
  • Resolve delivery issues both short and long term through communication with haulier and distribution team
  • Control order conformance to correct lead time and order agreements
  • Contribute metrics, issues, insight, and action resolution through the daily and weekly Performance Review Forums and escalate any un-resolvable issues.
Customer Relationship Management
  • First point of contact for the customer with responsibility for communicating day to day supply issues in line with the Perfect Communication process
  • Drive visibility of customer service metrics to the customer team (demand and supply) through daily and periodic customer reporting
  • Build a strong relationship with relevant customer contacts (including visits) to support excellent customer service
  • Support perfect execution for all promotions and launches.
Continuous Improvement
  • Demonstrates curiosity to challenge existing ways of working to find a better solution
  • Continually seek to improve the efficiency and efficacy of tasks to support improved metrics and customer service
  • Use Lean tools available to assist with problem resolution and implementation of sustainable long-term fixes
  • Contribute to the customer Trade Attitude Survey action planning process with particular responsibility for actions in relation to the Supply Chain & Logistics and Customer Service elements.
QUALIFICATIONS & COMPETENCIES
  • Ideally the candidate will have systems aptitude and ability to learn new systems as the role requires a high level of SAP usage - on the job training will be provided.
  • Supply chain or customer facing experience, whilst not essential would greatly benefit your application.
  • Good Analytical /Excel Skills
  • Strong Communication and relationship building skills
  • Naturally curious with an unaccepted attitude to maintaining the status quo.
  • Microsoft Office (PowerPoint, Excel, Word, Outlook, Teams)
There may be the requirement for individuals to be flexible with regards to working occasional weekends and bank holidays.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Keyskills :
Customer ServiceSAPsupply chainExcel

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