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| Job Location | Melton Mowbray |
| Education | Not Mentioned |
| Salary | £11.00 - £12.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Customer Service Account Handler.6 to 12 month assignment.This role is an entry level role for Customer Service. The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. The jobholder has ownership for the provision of excellent customer service to all of those accounts for whom they progress orders across up to three product categories, in which they will need to develop business knowledge and expertise.The role is responsible for optimising service to our customers in support of improving the customer OTIF measure, including contributing to the maximisation of product availability and the prevention of returns, FTAs and customer shorts. The role has a direct contribution to the customer service element of the TAS survey.Pay rate: £11 - £12 per hour. (based on experience).Hours: 37.5 hrs week (mon - Fri)The Job.Customer Service is the front-line contact point for our Clients trade customers across the whole trading spectrum from individual retailers, through large Independent Cash & Carry outlets to major multiples like Tesco, Sainsburys and Asda.The jobholder will work within the Customer Service team where they will be responsible for the capture and progression of orders depending on the requirement that day. The jobholder has ownership for the provision of excellent customer service to all of those accounts for whom they progress orders across up to three product categories, in which they will need to develop business knowledge and expertise.They will interface internally with the relevant Sales contacts, up to national account manager, with logistics and externally may deal with contacts ranging from supply contacts to buyers.This role will also be responsible for communicating shortages to accounts in agreed formats and time-frames, and liaising with third party hauliers and depots to resolve any transport or supply issues.Key Responsibilities.The role is responsible for optimising service to our customers in support of improving the customer OTIF measure, including contributing to the maximisation of product availability and the prevention of returns, FTAs and customer shorts. The role has a direct contribution to the customer service element of the TAS surveyOrder Fulfilment