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Customer Accounts Specialist

Clarion
Job LocationMarch
EducationNot Mentioned
Salary£28,601 - £33,114 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Salary: £28,601 - £33,114 per annumLocation: Norwich, March or StevenageHours: 36 per weekContract Type: PermanentWere looking for an experienced Customer Accounts Specialist to join our team in either Norwich, March or Stevenage.The Customer Accounts Specialist will support the delivery of the Groups income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers across the whole Group.The team enjoy hybrid working from home and in the office.Some of the key accountabilities for the role include:

  • Owning the whole income collection and arrears process within a defined geographical patch of properties, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level of arrears in line with annual targets.
  • Negotiating sustainable repayment arrangements with customers who cannot clear a debt in full
  • Taking legal action as appropriate and in line with policy to recover rent debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation.
  • Establishing and maintaining strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies
  • Providing high quality customer service and benefit advice to customers and referring for specialist help as required
  • Attending evictions on occasion
What were looking forCustomer service is key in this busy role and wed love to hear from you if you are target driven, have a strong track record in delivering a high quality service and have first rate communication skills. You need to be able to adapt well and be confidentin dealing with difficult situations. Youll present cases in court so you need excellent written communication skills and you should be comfortable with report writing and mathematical calculations.In terms of experience, a housing background is essential along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. Youll need to be able to travel extensively across region to remote locations where public transportmay not be available.If this sounds like the opportunity for you, we look forward to hearing from you.What you can expect from usHere at Clarion were dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years service.
  • A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
  • Matched pension contributions of up to 7.5%
  • Flexible and agile working for the majority of our employees
Other perks
  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.Closing Date: Wednesday 14th June 2023 at midnight.Interviews will take place on Monday 26th and Thursday 29th June at either our Norwich or Stevenage office.For further details on this vacancy, please click apply or visit our website.As you can imagine, the full job description includes lots more detail so do check it out on our vacancy page.Applicants must be able to travel across regions as required.In the event that we receive a high volume of applications, we reserve the right to close this advert early. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.Were committed to building a strong, diverse workforce and making Clarion an inclusive place to work.

Keyskills :
Customer Accounts Support Specialist Home Ownership Service Social Housing Improvement Income Financial Finance Arrears Collection Recovery Performanc

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