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Customer Service Advisor O2 Retentions

Capita
Job LocationManvers
EducationNot Mentioned
Salary£20,149 - £23,749 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Champion better experiences as a retentions adviserWere supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. As a result, were currently only recruiting for essential roles during this time. Right now, were helping O2 to keep their customers connected to their family and friends, on a contract that they can afford. Were looking for retentions advisers to join our O2 team, which is usually based at our Dearne Valley site. As a retentions adviser, youll be a Key Worker, youll help people to adapt to the ongoing Covid-19 crisis by ensuring they have the best contract deal for their current situation. Youll have full training before you begin, and youll be supported with dedicated mentors and buddies to help you learn and develop. Well work with you every step of the way to make sure youre getting the most out of your role and your career.What youll be doing:

  • Handling customer queries via live chat and other real-time internet applications, email or telephone calls
  • helping customers to find the right, affordable contract for them
  • asking the right questions to make sure you can find the best deal for customers
  • ensuring that customers feel valued and appreciated
  • following a script as you speak to customers.
    • What were looking for:
  • a background in sales will be helpful - the more you sell, the more you earn
  • an inquisitive mind with a passion for making sure every customer leaves happy
  • organisational skills and a great attention to detail
  • an interest in learning and finding out more about O2 and our products
  • a basic understanding of how to use computers and good written and spoken English.
    • Whats in it for you
  • A competitive basic salary
  • 22 days holiday a year (pro rata) plus Bank Holidays with the option to buy extra leave
  • Performance Reward Scheme which rewards our advisers who deliver exceptional customer experience with the opportunity to earn 10% on top of your annual salary (paid in x2 6 monthly 5% payments)
  • Fantastic mobile phone discounts including 25% off O2 airtime
  • Monthly incentives and prizes from our key vendors (Samsung, Apple, Sony and LG) including all expenses paid events and holidays to luxury locations e.g. Miami and Barbados
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parent leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • At our Rotherham location youll also benefit from our canteen and free parking onsite
    • Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.Its important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time. We also have clear policies on business travel and continuity.The welfare of our people is of paramount importance to us, and were doing everything we can to keep our employees and customers safe during this time.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.

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