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Customer Service Advisor

Job LocationManvers
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Salary: £17265.85Location: Rotherham Start Date: 6th April 2020 Shift/Hours: 37.5hrs. 15:00 - 23:00 working 5 days out of 7, days off will be allocated whilst in training.So, youre interesting in joining the RSPCA Customer Service team. How do you know if youre right for the role Heres what were looking for:Our ideal candidate: Could be super confident, or maybe slightly shy. Could be outgoing and sociable, or maybe prefers to work quietly by themselves. Could be quick-thinking, great under pressure and a fast learner, or maybe someone who takes their time, is patient and methodical. Could be independent, a leader, always at the front. Maybe needs encouragement, support and training from the get go.We know that people come in all shapes and sizes. Its what we experience every day with our customers. Understanding that everyone has different needs and ways of working is vital to giving great customer service.So, we want you to justbe you.Join our diverse, award-winning customer service teams and help change the face of customer service.Feel like you could be a great addition to our team Heres a little more detail for you:As a Customer Service Assistant for our RSPCA team, youll take calls from members of the public, the Police and vets who are calling in with animal welfare issues. Make no mistake, it can be tough, especially when youre talking about severe cases of animal neglect. But it can also be very rewarding. Its essential that you can work under pressure and have good attention to detail. Well train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to. This is a great opportunity to build a career with us. Working with Capita means youll also have access to some great benefits and rewards including:

  • 22 days holiday a year (plus 8 bank holidays) This will increase over time, the longer you work with us the more leave you get!
  • mobile phone discounts
  • monthly incentives and prizes
  • cycle to work scheme
  • access to private dental care
  • high-street retailer vouchers.
  • Our perks at work site includes lots of great discounts such as discounted cinemas tickets etc.
  • What happens next…Well review your application to see if your experience and skills match the role requirements. If so, well invite you to complete an Arctic Shores assessment.Arctic Shores is an app-based behavioural assessment which helps to reveal how you naturally approach problems. You can do it at your own pace, in the comfort of your own home. Afterwards, youll get a full report outlining your natural strengths and behaviour preferences. If your successful at this stage, youll be invited to a one-to-one interview with our recruitment team.Not just a job but a career……With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to start or further your customer service career. So if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.

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