WSO Senior Operations Associate

Job Description

About the Role:Grade Level (for internal use):09 The Team:The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team. S&Ps WSO (Wall Street Office) provides real-time access to our clients portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned byour WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fullyoutsourced managed service. Responsibilities and Impact: This position requires a flexible individual who is analytical and possesses strong communication skills. The position involves dealing with various levels of management, both internal to S&P Global as well as external clients to the firm. The successful candidatemust be organized, capable of addressing inquiries on a timely manner, and also possess acute problem-solving skills. Responsibilities and Impact:

• Responsible for efficient and accurate processing of daily activities for all asset types (Loans, Bonds, ABS, Equities, CDS)
• Investigate discrepancies by reviewing source documentation and faxes from the agent bank
• Review system-generated reports to ensure proper monitoring of the facilities and handle exception items
• Interact with appropriate individuals/entities to gather all pertinent information/details in order to reflect date accurately in the system
• Handle requests from different departments/clients within an hour turnaround
• Complete special projects as assigned

What Were Looking For:Basic Required Qualifications:

• Bachelors Degree or equivalent work experience
• Must be able to handle stressful customer situations with patience and poise
• Ability to organize and prioritize complex issues and projects to completion
• Able to demonstrate knowledge and experience in working with internet-based applications
• Ability to think laterally, provide proper issue analyses, and question current processes
• Eager to learn with strong analytical and problem-solving abilities
• Proficient PC skills, especially in Microsoft Word and Excel
• Strong process improvement skills
• Positive, proactive attitude and ability to work well in teams
• Fluent English speaking, reading, and writing abilities
• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner
• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction
• Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
• Ability to manage projects independently when required
• Customer service experience from any field is a plus!
• Syndicated loan experience is a big plus!

Additional Preferred Qualifications:

• WSO and/or LoanIQ processing experience
• Private debt and broadly syndicated loan processing experience
• Syndicated loan specific cash reconciliation and/or position reconciliation
• Bachelors degree (Business, Communications, Finance, Economics)
• 3- 5 years of work experience within the financial and/or syndicated loan industry
• Strong MS office (Word, Excel, PowerPoint) skills
• Power Bi and/or Tableau experience

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expandtheir perspective, operate with confidence, and make decisions with conviction. For more information, visit marketintelligence . Whats In It For You Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform datainto Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People:Were more than 35,000 strong worldwide-so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make animpact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insightsthat truly make a difference. Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. Thats why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skill