Visitor Experience Assistant x 2

Job Description

Summary As a Castlefield Viaduct Visitor Experience Assistant, youll play a key part in our plans to bring this Grade II listed viaduct back into use, transforming it into a green oasis created by and for the benefit of local people.For several years,localpeople and organisations in the community have been passionate about finding a future for Castlefield viaduct. Were excited to be working with them to try to make this a reality. The vision is to transform Castlefield viaduct into a free-to-access park and meeting place for people and nature. Imagine a hidden oasis sitting above this busy city. It will be a space that respects the listed structure, celebrates the nature, beauty andhistory of the viaduct, and fits in with existing plans for the city.To enable us to test ideas and get some feedback about the space, we plan to open the viaduct as a temporary park from July 2022July 2023. Working with Twelve Architects we have designed a light-touch, temporary Pilot scheme to invite members of the publicup into the space safely to hear their views. As a Visitor Experience Assistant you will be responsible for welcoming our visitors, engaging them with the viaduct and its history and gathering feedback about how theyd like to see this special place transformedfor the future. What its like to work here Probably not what you think. We work with passionate people in inspiring places and have the opportunity to make a difference every day. We have big ambitions, value creativity and diversity and want to work together in new, dynamic,and innovative ways. We look after special places for ever, for everyone. We know the positive impact they have on peoples lives because places matter, to our wellbeing, our spirit, and our relationships. What youll be doing As the largest conservationcharity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent service to all our visitors, everyday. As the Visitor Experience Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day. Youll be responsible for facilitating a conversation with our pre-booked tour groups of 25 people, engaging them with the history of the Viaduct and gathering their feedback for its future. Understanding how and why we engage our supporters is key. Workingwith our spirit of place youll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Please also read the full roleprofile attached to this advert. Who were looking for Youll be:

• Helpful & Friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• A team player, but also can work on your own initiative

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from youand it doesnt matter if youre jam first, cream first, or even if you dont like scones at all. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.