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Trainee Motor Insurance Claims Handler

Job LocationManchester
EducationNot Mentioned
Salary20,357 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Accidental Damage Claims Handler Starting Salary: £20,357 rising to £21,357 after 9 months Hours: Monday to Friday Shifts between 9am-5pm Can be based in either location: Chelmsford, Manchester, Bury St Edmunds Are you looking for a customer service/administration-based role with room for professional development and growthAre you an excellent communicator who is interested in forging a career in InsuranceMy client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are in The Times Top 40 Big Companies to work for. They are now looking to recruit a Trainee Specialist Accidental Damage to join their dynamic and forward-thinking team. The key purpose of this role is to deal with First notification of loss and any associated Accidental Damage claims in a cost effective and efficient way as per policy terms, conditions and claims processes. This role is predominantly a call based role. Youwill be expected to spend up to 80% of your time working on inbound calls taking between 30 and 50 calls a day. The role will be predominantly office based with the flexibility of working between home and the office This role would ideally suit an ambitious and enthusiastic individual, with either claims experience, or previous experience in an office/ customer service environment. Whats on Offer:

  • 22 days annual leave
  • 5% pension contribution scheme
  • Healthcare benefits
  • Life assurance
  • Discounts on over 250 big retail brands
Responsibilities
  • Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
  • Process Repair & Total Loss Claims in accordance with claims philosophy
  • Work within the parameters of the agreed business plan for Claims Operations
  • Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
  • Work within agreed processes to deliver the business plan in line with the Claims Operations policy
  • Liaise with suppliers to ensure delivery of customer service.
  • Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints and providing updates on claims.
  • Additional administration duties as required.
  • To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.
  • If working from home you will need to commit to spending 2 days a week in a designated office
Essential Skills:
  • Excellent customer service and communications skills
  • Strong literacy and numeracy skills
  • Always demonstrate a calm and professional attitude
  • Ability to listen, identify and resolve customer issues
  • Willingness to develop self and new skills
Desirable Skills:
  • Insurance experience
  • Graduate

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