Trainee Domestic Appliance Field Service Engineer

Job Description

Do you have a strong interest for electromechanics Are you fascinated with repairing, servicing and see how things work Would you love to work for a market leader within the white goods industry as a Field Service EngineerThe Concept Academy are hiring Trainee Engineers to join a market leader of large domestic appliances such as washing machines, refrigerators, dishwashers, cookers & tumble dryers.Who are we looking forWe are seeking keen individuals with a willingness to learn that would love to get hands on within a new industry. You will have a passion within electromechanicals with basic experience also being advantageous. Other qualifying areas or experience thatmay be considered are ; vehicle maintenance, coffee machines, vending machines, ticket machines, parking machines, washing machines, tumble dryers, dishwashers, microwaves fridges etc.It is important that you are able to demonstrate;

• Fantastic customer service skills
• Energetic, driven & great attention to detail
• Eagerness to learn
• Problem solving in difficult situations
• Good oral and written communication skills
• Long term goal to be trained as a competent engineer

Our training academy

• Fully comprehensive training including classroom, workshop and theory
• First training course is a 3 - 4 week training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field.
• This would require you to stay overnight within the week and go home on weekends during training

Life after trainingYou have completed your 4 week training, you have a shiny new van, tools and parts all loaded, youre ready to goso whats next

• Service repair and maintenance within domestic settings on a range of domestic appliances
• Monitor and maintain adequate stock levels
• Completing service calls via PDA
• Monthly one to ones with Regional Supervisor & Team quarterly meetings
• Ongoing training and skill set monitoring
• Aiming for first time fix rate
• Day to day updates via Coordination Team
• This role is field based and you will be covering around your home location

Whats on offer

• £21,000 per annum
• £1,000 salary increase after 6 months
• Opportunity to earn commission
• Van & fuel card
• Comprehensive training courses direct from manufacturer followed by 2 week shadowing on the field.
• 20 days holiday + bank holidays
• Payable through an umbrella company
• Quarterly engineer reward scheme
• Access to Perkbox
• This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance)
• Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided

The Essentials

• Strong interest in an engineering discipline
• Full UK Driving License
• Right to work in the UK
• Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) is essential
• Good written & excellent verbal communication skills across all levels
• Good time management and organisation skills
• Happy to stay away from home when training at Head Office.
• Confident using Android devices

What is the interview process

• Initial telephone screening to discuss background, training academy & the role
• Video call with Service Delivery Coordinator competency based / technical questions
• Face to face / video interview with Service Delivery Manager

This would be a fantastic role for a trainee who wants to become a field service engineer and learn a new industry.For more information please see - https://concept-academy/We are recruiting heavily over the next year, so if you dont see a vacancy within your area, but you want to register your interest, please email your CV with the subject - Academy Engineer Interest.