TP Claims Handler - High Risk Credit Hire

Job Description

Job Title: TP Claims Handler - High-Risk Credit Hire Location: UK-Kent-Whitstable, Haywards Heath, Manchester, Tunbridge Wells or Chelmsford £24,000 to £30,000 DOA Hybrid - 1 day per week in the office, 4 days from home Overview:We are recruiting for Motor Third Party Claims Handler to join our in-house Credit Hire TeamThe successful candidates can demonstrate a track record of proactively managing a caseload of Third Party Motor Claims and the ability to agree Indemnity and complete Liability negotiations with Credit Hire Companies and Insurers. The individual must possessstrong Telephony and Customer Service skills. Experience of handling Credit Hire claims is essential aswell as having Personal Injury knowledge. You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively. HireMonitoring activities and investigation into the Need for Hire are key aspects of the early stages of the claim. Your investigation findings are captured and reported centrally. Performance is measured against several Key Performance Indictors with regular reviews. There is an opportunity to be rewarded with an annual bonus. We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed) Responsibilities:

• Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
• Identifying trends and behaviours of Opponents to help create Strategies,
• Work to agreed KPI and Targets, a key one being Hire Duration periods and overall claim costs,
• Support Protocol Agreements and work closely with our Protocol partners,

• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.

• Ensuring compliance with all regulatory requirements

• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

• Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.

• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

• Developing and maintaining effective relationships with colleagues and business partners.

• Pro-actively managing personal training and development requirements.

• Undertaking general claims tasks, as required.

Qualifications:

• Working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
• Proven history of managing Third Party motor Personal Injury & Credit Hire claims,
• Excellent Telephony skills, with pro-active use of the telephone
• Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential
• Strong customer service and communication skills
• Ability to manage and prioritise own workloads

• Willingness to develop self and new skills
• Ability to work with flexibility in a proactive claims environment
• Good market knowledge and ommercial awareness