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Ticketing Operations Assistant

Ticketmaster
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Company: Ticketmaster SportDepartment: Birmingham Commonwealth Games 2022 | Ticketing OperationsLocation: ManchesterReports to: Customer Experience Manager / Ticketing Operations LeadWorking Hours: Fixed Term until Sep-21, 35 Hours per week (to business requirements), Monday to Sunday (5 of 7 days)THE TEAMTicketing Operations provide a range of membership and ticketing support for Major sporting clubs and events. We’re a diverse team with a genuine passion for providing excellent service to our clients and their fans.THE JOBIn particular we offer front line customer facing support for Tournament Contracts and this Apprenticeship specifically is within the Ticketing Team for the B2022 CWG assisting the Ticketing Operations Team for Ticketmaster Sport.Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support with primary focus on (but not limited to) Customer Service for the Ticketing of the Birmingham Commonwealth Games 2022, and providing additional assistance and support to the wider Ticketing Operations Team accordingCore responsibilities will involve interacting with fans via customer support phonelines, email and live chat. Dealing with Accessible Ticketing and General Ticketing enquiries, as well as ticket fulfilment duties, amongst other associated tasks. The role will provide support to the Customer Experience Manager and the Ticketing Operations Department as per client demands.WHAT YOU WILL BE DOING

  • Providing support on the Ticketing Operation for the Birmingham 2022 Commonwealth Games in a Customer Facing Capacity, dealing with day-to-day enquiries through Phone, Email and Online Channels.
  • Processing email queries from fans and customers to assist with registration, application, sale and post sale process and any further ticketing related enquiries that may arise
  • Establishing a solid understanding of company systems and processes and procedures to provide the appropriate level of excellent customer service expected by B2022 Organising Committee and any other Ticketmaster Sport clients as necessary.
  • Admin duties in preparation for events to ensure an efficient process on the day and delegated tasks from Customer Experience Manager
  • Supporting and Assisting the Ticketing Operations Team Lead & Ticketing Operations Core Team in their responsibilities to assist in meeting targets.
  • Providing support for Ticketing Operation Team with Ticketmaster Sport’s clients Membership support services as necessary and accurately prepare membership items for dispatch and provide full Membership benefits.
    • WHAT YOU NEED TO KNOW
  • Customer Service experience
  • Call Centre experience preferable
  • Excellent written English in order to professionally respond to customer queries via email.
  • Proven history of consistently achieved targets.
  • A basic knowledge of Microsoft Excel
  • An enthusiasm for sport is preferable
    • YOU
  • Professional Telephone Manner
  • Attention to detail
  • Punctuality and time efficiency
    • EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWe’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one incredible experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences - Fan First. Required skills
  • Customer Service

    • APPLY NOW

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