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Ticket Fulfilment Agent

Ticketmaster
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job Typefull-time/>Apply no

Job Description

Location: Manchester, UKDivision: Ticketmaster UKLine Manager: Ticket Fulfilment Team ManagerContract Terms: 2-3 Months Fixed Term Contract, 35 hours per weekTHE TEAMThe Fulfilment department is responsible for the delivery of customers ticket, whether that be by post or mobile delivery or ensuring the receipt of a Print at Home ticket. The department is responsible for all aspects, including Ticket Map design and creation,liaising with venues and promoters to ensure timely delivery and all administration surrounding ticket dispatch.THE JOBTo provide an excellent service to our customers and clients by dispatching orders accurately and in good time for events. The team will work on various events from day to day, with different types of tickets and dispatch deadlines.WHAT YOU WILL BE DOING

  • Matching customer address labels to the correct orders and attaching these to envelopes.
  • To ensure a high level of accuracy at all times, so that customers receive the correct tickets via the designated postal method.
  • Visually check customer addresses and report any obvious errors to the Ticket Fulfilment Administrator
  • Log details of batches worked on to provide full audit trail.
  • Hand over completed batches to the designated area to be quality checked, in good time to meet daily dispatch deadlines.
  • Manage work time effectively, working in event priority order, and flagging completed urgent work to a Manager/Coach to ensure same day dispatch.
  • Assist with Quality checks, label printing, data entry tasks when required.
  • Operate folder-inserter machine to pack tickets when required.
  • Manual handling of individual boxes containing envelopes, tickets, leaflets.
  • To assist with any other task as required by Management.
WHAT YOU NEED TO KNOW
  • Experience of working to targets
  • Experience in a role using a high level of attention to detail
YOU (BEHAVIOURAL REQUIREMENTS)
  • Passionate about customer experience
  • Excellent time management skills
  • Maintains focus while performing repetitive tasks
  • Ability to react to changes requiring reprioritization of workload
TICKETMASTER VALUESReliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balanceyour work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourage applicationsfrom people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTUREWere fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovationevery day. Were not just selling tickets (though we do that better than anyone else), were enriching lives one incredible experience at a time. And we think thats pretty amazing. If youre passionate about the magic of live entertainment like we are, andyou want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a Fan First mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan you will be part of a culture that supports and enriches the fan experience. Your work, our passiondelivering world class experiences - Fan First.CLOSING DATE MIDNIGHT 20TH JUNE - we reserve the right to close the ad at any time

Keyskills :
Customer SatisfactionTime ManagementHighly Detailed

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