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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 25,000 - 30,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Third-Party Claims AuditorSalary- £25,000 - £30,000 depending on experienceLocation: - Chelmsford, Manchester, Whitstable, Haywards Heath,Hours: - Full time, Permanent - Mon-Fri 9 am-5 pmHYBRID WORKING - 3 days remote, 2 days office basedRole Purpose:The purpose of the role is to check that the Third-Party Claims Handlers are handling claims both accurately & proactively and, to identify not only good performance but also learning needs or potential leakage.The role will require accurate reporting of audit results and will provide real-time feedback to guide handlers in their development, support the plans to reduce indemnity spend, and reduce the claims lifecycle.Key Responsibilities: Undertake standard Quality Control, Rolling Reviews, and Monthly audits within agreed parameters. Maintain audit records and databases, following up on identified issues to ensure resolution/feedback is given. Identify areas of leakage and support the business to improve. Assist Quality Control Manager in completing a monthly audit report. Ensure feedback with recommendations is provided to leaders via the agreed feedback process. Support technical development of the Third-Party claims handlers through Audit feedback. Actively participate in training team meetings, identifying and proposing Ideas and solutions to challenges. Maintain existing MI and Audit Databases to report and analyse results of audits and reviews. Where applicable, to adhere to Company processes about DPA, FCA compliance and Treating Customers Fairly.Key Skills and Knowledge:* Minimum of 3 years of motor claims handling experience across all areas of Third-Party specialisation.* Full technical and product knowledge along with financial understanding of claim reserving and settlements.* Developed IT skills including Microsoft Office.* Interpretation of Management Information to enable decision-making.* An understanding of the main principles of English, Scottish & Northern Irish law as it applies to the technical claims environment.* Fully aware of the Road Traffic Act and the implications of being RTA/Article 79 insurer* Ability to pay attention to detail and good organisational skills.* Familiar with current case law and awards.* Good Engagement skills, ability to coach and provide clear feedback.* Report writing and ability to analyse outcomes and MI.Essential Skills:* Intermediate knowledge of Word, Excel, PowerPoint, and other relevant packages with fast and accurate typing skills, and a high level of grammar, spelling, and punctuation.* Excellent ability to engage across all levels and provide constructive feedback in a timely and articulate manner.Benefits:* 25 days annual leave + Bank holidays!* 5% pension contribution scheme* Healthcare benefits* Life assurance (4x annual salary)* Discounts on over 250 big retail brands
Keyskills :
insurancemotor claimsauditclaims handlingauditingthird party claims