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Temporary Customer Service Advisor

Page Personnel Secretarial & Business Support
Job LocationManchester
EducationNot Mentioned
Salary£11.50 - £12.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

As a Temporary Customer Service Advisor you will be liaising with a customer base through various channels.Client DetailsOur client is a a leading facilities based management business and they are looking for a Temporary Customer Service Advisor to join their Wythenshawe team! This opportunity has the chance of going permanent for the right candidate!DescriptionAs a Temporary Customer Service Advisor you will:

  • Liaising with customers via mutli-channels
  • Using internal systems to record, manage and track jobs. Raising Service Requests, demonstrating strong attention to detail to ensure that each request is correctly logged on the system and routed accurately and appropriately.
  • Advising customers of their contract entitlement and progressing Service Requests accordingly, providing updates to customers on any outstanding jobs.
  • Uses own initiative to actively chase and escalate jobs to the relevant department/manager.
  • Running regular reports to enable tracking of job data and workflow management.
  • Effectively liaising with various internal departments and sub-contractors to ensure jobs are managed in the most efficient way from end to end. Keeping impact on the customer at the heart of any decisions made.
ProfileTo be successful in this role:
  • Experience within Customer Service
  • Competently IT literate
  • Proficient in using all standard Microsoft Office packages (Word, Excel, Outlook etc.).
  • Excellent telephone manner, polite, professional and courteous at all times.
  • A team player who is able to confidently interact with others, but who is also able to work independently.
  • A logical thinker who shows initiative, with good organisation and administration skills.
  • Effective workload management and able to work well under pressure.
  • Strong attention to detail and accuracy when performing detailed tasks.
  • Great communicator with good interpersonal skills.
Job OfferIn return, our client can offer:
  • Weekly pay
  • Free on-site-parking
  • Possibility of being made perm

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