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Temp Accomodation Officer

Reed
Job LocationManchester
EducationNot Mentioned
Salary£12.07 - £13.59 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

We have a fantastic opportunity for two Temporary Accommodation Officers at Manchester City Council. This is a full-time temporary role for the next 3 months, with the possibility of extension.What is the roleManchester City Council are looking for two Temporary Accommodation Officers to carry out assessments to determine service users’ needs and provide appropriate support to ensure that outcomes are achieved within required timescales.What are your responsibilities

  • Duty line - Taking/making calls and emails, completing Housing Benefit claims by contacting applicants.
  • Match applicants with accommodation through our vacancy list make the booking with the hotel, followed by a confirmation email.
  • Call/email each of our accommodations to check availability, and Recording information on live spreadsheet (knowledge of Excel)
  • Create tenancies and record information on HPA2 and create and send offer of accommodation letters on HPA2.
  • Provide intensive support for customers with complex support needs offering holistic support plans that agree individual targets and work towards the achievement of longer-term solutions and aspirations.
  • Assist customers to identify realistic goals, by providing choice and developing actions, ensuring full commitment and agreement from all parties to ensure the achievement of identified targets.
  • Adopt a flexible and personalised approach when working with service users and their families to enable the development of confidence and resilience and to help service users achieve independence and control of their own lives.
  • Maintain accurate, up to date records and collect data and information to evidence performance around service delivery to ensure achievement of internal and external targets.
  • Roles at this level may be required to undertake management duties, either through direct line management of a team (including appraisals, performance management and other duties) or through matrix management of a virtual team of officers.
What skills do you Need
  • Must have previous Temporary Accommodation Officer / Housing Officer experience.
  • Excellent People skills, as you will be speaking to the public, other members of staff and senior managers.
  • Valid Enhanced DBS on the Update Service
  • Excellent IT Skills as you will be using work and excel, in addition to internal computer systems.
  • Excellent telephone manner
Next Steps: To receive a full job description please apply below or email your CV to

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