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Telesales Agent

MERJE Ltd
Job LocationManchester
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Telesales Agnet: Inbound and Outbound Sales B2BSalary: £25,000 plus a very realistic OTE of £35,000Location: Newton HeathHours: Monday to Friday between 8am and 5pm on a 37.5 working week, NO WEEKENDS!Experience Considered: Retentions, B2B, Outbound Sales, Inbound Sales, Door to Door Sales, Contract Sales, Call Centre SalesWhat you will doAs a telesales agent, you will be responsible for a set of mid-size and breadth customers across a set domain or geographical region carrying out desk-based selling. The right person listens to understand customer needs, probes to recognize opportunities,solves problems and recommends solutions. The candidate we are looking for must have passion for sales and providing exceptional customer experience, being able to work cross functionally across our organization understanding to promote the value propositionto building owners / facilities and information technology (IT) leaders.The Telesales Agent will focus on identifying, nurturing and developing leads through to opportunities & proposal management, as well as negotiation/closing activities. To be successful, you will execute the sales process and cultivate growth by managingrelationships internally and externally.Key aspects of the Telesales Agent are:

      Create proposal through pricing tools / Service selection tool
Partner with inside teams for
        Onsite asset counts / site details
Guidance on pricingUpsell opportunitiesReview & approval for proposal prior to customer submittal
        Meets customer needs
Meets internal approval process guideline (DOA - Delegation of authority)Manage a set of contract renewals to upsell and cross sell across the base and be responsible for retention across this contract renewalsLook for digital opportunities across the base and upsell where appropriate.Outbound calling for follow upCapture & update all actionsWeekly call blitzes and follow up on submitted proposalsCall / e-mail customers with outstanding / soon to expire proposalsIdentify markets with large backlog of unsold & focus attention to drive activityHow you will do itYou will be responsible for generating sales opportunities via phone and receiving different lead sources, such as engineer leads, that require proposing and closing the sales.You will be proactive in nature and feel comfortable selling from the desk and carrying out key actions to close sales in line with your target and quota.You will contact contract renewal customers 90 days in advance and look for cross selling and upselling opportunities.You will lead with all field-based leads and service recommendations that need proposing and closing with the customer. Capturing the sales life cycle in our CRM system.You will also work from defined Customer lists, you will promote our service value proposition to building owners, facilities managers and IT managers. Interacting with your customers daily, you will identify and offer appropriate solutions or hand-offany qualified leads for opportunities outside of your scope to outside sales partners.What we look forRequired
      Minimum of 2 years of sales, telemarketing selling, or business to business experience
Proficiency with MS Office programs (MS Word, Excel, PowerPoint, Outlook) and internet-based softwareExcellent verbal and written communications skillsAbility to multi-task, prioritize, and manage time effectivelyA high level of integrity, and resilient temperamentService minded, Customer centric self-starterAdaptable and able to demonstrate active listening skills and Customer empathyAnalytical skills and detail orientationPreferred
      2 - 4 years of telesales, telemarketing selling experience or business to business experience at a product company
Track record of over-achieving goalsDemonstrated ability to influence account decision makers at key levelsStrong phone presence and experience dialling dozens of calls (45-60 on average) per dayExperience working with a CRM databaseAbility to rapidly build knowledge of internal product lines

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