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Job Location | Manchester |
Education | Not Mentioned |
Salary | £27,000 - £31,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offersthe most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users,employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the companys core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support toindividuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients.Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics -ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation.Day to Day Responsibilities as a EAP Counsellor: