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Telecom Jobs

Telecoms Engineer

Oliver James
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for an experienced Telecoms & IVR engineer to join a reputable and rapidly expanding Financial Services business.You will be responsible for the day-to-day support & administration of their IP telephony system and associates networks in a omnichannel contact centre environment. You will help develop, support, maintain and administer the technology to enable businessgrowth, improving system availability & performance, reducing system incidents and ensuring resilience, fail over & business continuityKey Responsibilities:

  • To support, maintain & operate all technical and IT aspects of the IP telephony system plus networks (WAN, SIP Trunks etc)
  • Support, maintain, manage and operations of the development, test and live environments
  • Setting up new call flows and adjustment of current ones
  • Implementation of omni-channel communication
  • Liaise with software suppliers / providers to fix new & known issues, implementing custom solutions
  • Maintain projects between the telecom lines and non-geographical platform
  • Assist and manage projects - including major upgrades and new implementations
Skills & Experience:
  • Knowledge of the platform Genesys PureConect (previously known as Interactive Intelligence CIC) , through work experience or your own study
  • Knowledge around the predictive dialler (Genesys / ININ)
  • Understanding around VoIP/ SIP, IVR, WAN/LAN, QoS
  • Experience with large contract centre applications - SSIS, SSAS
  • Knowledge of OFCOM regulations around predictive dialling
  • Strong communication and analytic skills
This is a fantastic opportunity to join a team that is utilising the latest technologies and that are also on their journey towards the cloud!Click apply or email for more details

Keyskills :
telecomsgenesysivrinincicpureconnect

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