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Technical Support Engineer

Job LocationManchester
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The client Reporting directly to our Head of service delivery, this role suits an accomplished 2nd line engineer looking for the next step in their career. Crucially, youll enjoy collaborating, working within a growing team and being accountable for the satisfactionof our clients.Day to day, youll be responsible for ensuring the timely response to client phone calls and tickets whilst delivering an array of customer projects and requests. This role will be based at our Manchester site with occasional travel to our clients and oursister site in Stoke, therefore a driving licence and access to your own vehicle is advantageous.Day to day will include:

  • Windows Server - All versions
  • Windows 7, 8, 10
  • Office 365, Exchange, Sharepoint
  • Active Directory, Azure
  • Hyper-V, VMWare
  • Citrix
  • Ubiquiti
  • CAT5e/CAT6/Fibre
  • MDM
  • Intune
  • PowerShell
  • Networking Fundamentals - TCP/IP, DNS, DHCP
  • Hardware & Software support
Skills:
  • Dependable, self-motivated individual
  • Qualified in or already working towards an Industry Certification such as Microsoft Certified Professional, CompTIA, Network, security
  • Strong troubleshooting skills, applying theoretical knowledge to resolve issues.
  • Respond to customers incidents either by telephone, email or face-to-face.
  • At least 3 years of experience in a service desk role
  • Exceptional customer service skills

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