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Technical Support Advisor WFH/ Manchester £25k £30k

IT Bods Ltd
Job LocationManchester
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical Support Advisor - ecommerce - WFH/Manchester - £25k - £30k Do you want to help a diverse range of retailers to reach their potential, selling on marketplaces like eBay, Amazon, Zalando and WalmartDo you enjoy understanding what a client is trying to achieve and providing them with the roadmap to get thereDo you have a passion for supporting innovative solutions that will provide retailers with the tools that they need to succeedDo you have excellent customer service skills, and a desire to move your career in a technical or managerial direction--- If you answered yes to these questions, we might just have the career for you! ---One of IT Bods Ltd leading clients is a solutions provider in the ecommerce space. They help online retailers save time and increase sales revenues by selling their products on marketplaces, at scale. Working with a range of retailers, from fashion to homewares and from car parts to gardening supplies, providing enterprise class ecommerce integrations and a high touch wrap around service. Our Client is constantly looking for new ways to innovate, and ensure they implement the best solutions for our customers.This role would suit someone who lives close to Manchester City Centre for quarterly meetingsAbout the RolePrimary Responsibilities:

  • Providing existing customers who have second line/technical support queries with a best-in-class service experience.
  • Working closely with the Development team on support issues that require their involvement.
  • Support first line customer support team members as and when required.
    • Day to day your responsibilities will include:
  • Investigate, plan, and resolve support tickets that it has not been possible to resolve within first line support.
  • Identify support issues which highlight a fault with, or potential improvement to the solution and communicate this internally.
  • Manage tickets that require involvement from the development team, prioritise these to make best use of the third line support time budget. Set expectations with clients and continue to manage the communication through to resolution.
  • Successful execution of this role will lead to opportunities to either a move in into the Development Team or take on a Support Management role.
    • About YouYou will be a great team player, passionate about marketplace selling and realising retailer sales potential through third party sales platforms.The ideal candidate will possess:
  • previous experience working with ecommerce marketplaces such as eBay or Amazon.
  • be an excellent communicator, with an ability to inspire confidence when handling support tickets.
  • be highly organised with a strong planning mentality.
  • be successful when juggling multiple priorities, and setting clear, achievable expectations.
    • Nice to have’s:
  • knowledge of one or more of the main e-commerce platforms such as Magento, Shopify, Bigcommerce etc.
  • basic SQL skills and/or a desire and aptitude to learn more.
  • marketplace selling experience across a variety of vertical sectors and marketplaces.
  • a strong Customer Service ethos - putting the customer’s success at the heart of everything that you do.
  • Experience of managing others.
    • If you are interested and or available to hear more about the Technical Support Advisor within e-commerce offering £25k - £30k please click on the link to apply Required skills
  • Customer Service
  • Technical Support
  • 2nd Line
  • Amazon
  • Online Marketplace

    • Keyskills :
    Customer Service Technical Suppt 2nd Line Amazon Online Marketplace

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    Technical Support Advisor WFH/ Manchester £25k £30k Related Jobs

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