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Technical Helpdesk Operative

Northern Employment Services
Job LocationManchester
EducationNot Mentioned
Salary30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Helpdesk OperativeLocation: WythenshaweHours: MonFri 8:00am to 5:00pmSalary: £30,000Permanent PositionOur client provides high quality facility services designed to maintain the fabric and appearance of buildings. They provide facilities management; cleaning & hygiene services; maintenance and building services; catering; security; landscaping and a widerange of other tailor-made services for customers throughout the Public, Private and specialist sectors.As a Technical Helpdesk Operative, you will help manage the contract delivery team ensure they deliver an effective service to our clients within the contractual requirements and exceeding client expectations.Job Purpose for the Technical Helpdesk OperativeThe core role of the helpdesk team is to effectively plan and support the work of the delivery teams and external service providers while they deliver service to our customers, to manage issues and problems as they ariseKey Responsibilities:

  • Day-to-day interaction with client & associated staff for the receiving & logging of tasks to the CAFM system
  • Manage all open jobs until completion including but not limited to:
    • raising and managing purchase orders to contractors
    • regular communication with engineering team, subcontractors and client
    • regular system updates to reflect job status at every stage
    • rescheduling jobs where required
    • arrange appointments with client where required
    • deal with any queries/escalations and respond accordingly
    • other jeopardy management
    • use available reporting to manage open jobs and own workload
    • receiving & correctly processing documentation relevant to the tasks
    • liaising with management team to ensure process are correctly operating to ensure compliance is adhered to
    • Liaise with other teams where required to ensure job completion to customer satisfaction
  • Frequent & accurate monitoring of CAFM
  • Extraction of accurate reporting from CAFM
  • Escalate any identified issues to line management and seek advice when needed
  • Work within given guidelines and company processes and procedures
  • Manage additional ad hoc tasks given by management
  • Familiarisation with relevant customers environments and contractual requirements
  • Foster excellent relationships with engineering teams, suppliers and external customers
  • Manage health and safety in conjunction with organisational support systems to ensure a safe working environment
PERSON SPECIFICATION:Qualifications:
  • Educated to CSE/GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent.
Experience:
  • Previous experience in a customer service, contact centre or administrative role.
  • Call handling experience.
  • Proficient in Microsoft Office programmes.
  • Excellent communication skills to all levels within the company, contractors & client.
  • Evidence of working within a team, supporting and working with others to reach organisational goals.
  • Organised with good planning ability, to organise / schedule
Hours: MonFri 8:00am to 5:00pmLocation: WythenshaweSalary: £30,000Please note, only shortlisted candidates will be contacted.Northern Employment Services is a leading recruiter specialising in Temp, Temp to Perm, Contract and Permanent placements in a number of sectors including Manufacturing, Industrial and Production, Logistics and Distribution and Commercial.

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