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Tech Support Specialist

Slater & Gordon (UK) LLP
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.We have an exciting opportunity or a Tech Support Specialist to join our IT team in Manchester. Here you will deliver excellent technical/non-technical reactive and proactive first line support with outstanding customer service, satisfaction, and efficiency within the Firm’s IT budget and service level commitments.Responsibilities:

  • Delivery of excellent customer and technology services via the Service Desk and TechBar channels
  • Using service monitoring tools to aid the problem solving and service delivery
  • Using automation where possible to support the automatic resolution or mitigation of issues
  • Supporting,develop and co-ordinate the effective functioning of business application
  • Contributing to the planning of application scalability, configuration changes and releases
  • Providing virtual support for staff working remotely.
  • Handle escalated Service Desk tickets, incident management and service requests as appropriate
  • Participate in IT related projects.
  • Assist with the creation, distribution and analysis of operational, business and financial reporting.
    • About you:
  • Experience within a team as a ‘Subject Matter Expert in IT ’
  • Excellent Communication skills
  • Strong Customer focus
  • High level of general IT knowledge
  • Excellent Time/Task management skills
  • Great problem solving skills
    • What we offer in return:We offer a flexible agile working environment, alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.

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