Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

TEAM LEADER Dealing Services

Job LocationManchester
EducationNot Mentioned
Salary£28,000 - £31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our Client, an Award-Winning Financial Services Provider provide an online Investment Platform and Stockbroker services across the UK. Due to phenomenal growth, our Client is now seeking an experienced and talented Team Leader’ to join their Dealing Services Team.The successful Candidate will also receive an excellent benefits package such as Bonus, Contributory Pension scheme, Holiday buy/sell scheme, Season ticket loan, free social events including monthly pay day Friday drinks, Free gym and classes and so much more!The Team Leader will supervise and control the Dealing Services Team, managing direct client and adviser instruction, queries and compliant via the telephone and written channels. Duties will include;

  • Ensure call scripts are followed and all orders are read back to clients/advisers
  • Ensure all written communications are answered in line with SLAs
  • Log all complaints and issues and ensure MI is made available as required
  • Ensure all complaints are communicated in line with the agreed processes
  • Ensure FSA FCA regulations are complied with at all times
  • Ensure internal and group service level agreements (SLAs) are met in full
  • Monitor agent calls, performance and written correspondence
  • Investigate and resolve queries / issues by liaising with areas of the business ensuring standards and timelines are met
  • Co-operate with all other teams across the business to enable efficient operating processes and a positive client experience
  • Produce and deliver monthly MI to track service levels
  • Ensure all web, system and process issues identified are logged and monitored for resolution
  • Attend / hold regular meetings as defined by your line manager
  • Conduct regular 121 meetings
  • Candidates applying for the role should offer the following;
  • Specific technical working knowledge of a telephony contact centre environment
  • Sound knowledge of telephony services, call management and SLAs
  • Excellent oral and written communications
  • Leadership and development of others
  • Problem solving and decision making
  • APPLY NOW

    © 2019 Naukrijobs All Rights Reserved