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Student Accommodation Manager

Ritz Recruitment Ltd
Job LocationManchester
EducationNot Mentioned
Salary£12.98 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Student Accommodation Manager - TemporaryHours: Mon - Fri, 9am - 5pm and 10am - 6pm weekly rotation(35 hours plus paid lunch)Overview:The Student Accomodation Manager is a critical role for the success of an outstanding student experience. You will manage the residence, maximising income through effective budgetary management as well as maintaining year-round occupancy levels.Job Role:To manage the services for 177 bed student accommodation units (consisting of two buildings) including the management of FM specialist sub-contractors to provide a high quality facilities management service with the leasr inconvenience to the residents and to ensure the smooth running of the clientss day to day business at the sites.Key Responsibilities:Customer Service

  • Ensure that high levels of customer service are provided at all times
  • Ensure that any complaints are dealt with effectively in line with company policies
  • Deliver an excellent social calendae at site throughout the year
  • Safety and welfare of students as well as staff members
  • Plan the availability and viewing of all rooms to let
  • Ensure your building(s) deliver against pre-agreed revenue targets
  • Work to ensure full occupancy targets via successful managing of lettings cycle
  • Ensure that sales enquiries and re-bookings are managed effectively in line with agreed sales process
  • Ensure that systems and stakeholders are updates with accurate reporting of bookings
  • Maintain relationships with external stakeholders to aid further sales opportunities
  • Monitor competitor knowledge and local information to feedback to the management team
  • Develop strong, meaningful relationships with institutions; in particular the Accommodation Office, International Office, Student Union and Welfare Teams
    • Financial Management:
  • Being accountable for financial performance of property
  • Fully aware and delivering company financial objectives of maximising revenue and reducing costs
  • Delivering each building in line with budgetary expectations
  • Reporting to the management on a daily, weekly and monthly basis
  • Highlighting any potential overspend/cost savings to the Reginoal General Manager in a timely manner
    • Team Management:
  • Manage and lead the team ensuring they are meeting required atandards and KPI targets set by the business
  • Hold regular 121s with direct reports and set stretching and realistic objectives promoting a positive environment
  • Ensure staffing levels are maintained
    • Maintenance and Housekeeping:
  • Managing the onsite reactive and preventative maintenance schedules to ensure the properties are maintained to the highest standard
  • Resolving all maintenace queries to prevent them escalating
  • Ensure that all properties maintain a consistently high level of overall presentation
  • Ensure all reacitve and PPM tasks are completed on time
  • Ensure stock levels are up to date
  • Planning and coordination of Life Cycle Maintenance, small projects and summer works
    • Health & Safety:
  • Ensure the building/s are always compliant with statutory regulations
  • Flagging any concerns with regards to compliance immediately
  • Promoting a Health & Safety culture across the team to ensure effective working environment
  • Ensure site H&S, BSI compliance
    • Skills:
  • Proficient leadership, organisational and supervisory skills
  • Superior training and presentation skills
  • Be able to communicate successfully in both written and verbal format
  • Good customer care skills
  • Able to exercise initiative and prioritise duties accordingly
  • Able to work to a high standard against agreed timescales with limited supervision
  • Be able to use initiative, make decisions and consult as appropriate
    • Personal Qualities:
  • Commitment to quality in all aspects of service delivery
  • Self-motivated
  • Willing to be flexible and respond to changing circumstances
  • Key attributes are an ability to demonstrate a flexible and positive can do attitude and to become quickly established to add value to the business
    • Experience and Qualifications:
  • Previous experience in a Accommodation Management role
  • Previous experience of working in PBSA an advantage
  • Awareness of Health & Safety and the need for safe methods of working
  • Target driven mentality
    • In the first instance please send your CV, however preference will be given to candidates who then follow this up with a phone call to Stacy Hemmings

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