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Store Team Leader

Adecco
Job LocationManchester
EducationNot Mentioned
Salary13.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Store Team LeaderPay Rate: £13.00phLocation: ManchesterHours: Full timeWe believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation,race, religion or belief.About the TeamJoin our Stores team and play a key role in helping customers having a unique store shopping experience. If you want to join a fast-paced, innovative and diverse team, that is making history and breaking new ground, this is the place for you.About the RoleWe are looking for a Team Leader who can bring our clients customer obsession to life in a retail environment. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital rolein modelling expectations for store employees and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.In this role, you will:

  • Be an expert in interacting with customers by effectively using customer engagement strategies, and role model desired behaviour for the rest of the team.
  • Provide ongoing training to others, and assist manager in identifying training needs.
  • Maintain a key to the store, and open and close the store following the proper procedures.
  • Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues.
  • Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
  • Participate in store employee onboarding and in hiring interviews as required.
  • Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
  • Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.
  • Help identify and communicate barriers and trends that contribute to the customer and employee experience, and support the manager in building a strong store culture.
  • Work with manager to maintain the physical safety of the merchandise and the store.
  • Work in a fast changing and ambiguous environment.
  • Perform additional duties as assigned.
  • You must be flexible with changing workload and for working in changing shifts, including weekends and holidays.
Candidates must be at least 18 years of age.BASIC QUALIFICATIONS
  • General Certificate of Secondary Education (GCSE)
PREFERRED QUALIFICATIONS* Previous experience in retail or customer-facing environment * Previous experience of floor leader or other leadership capacity * Experience managing inventory in warehousing, retail or distribution setting* Proficient with computers and Microsoft Office (Outlook, Word, Excel)* Strong verbal communication and customer service skills* Prior experience in training others* Previous experience in providing peer-to-peer feedback* Demonstrated success in problem solving and delivering resultsAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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