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Software Support Consultant

CV Screen
Job LocationManchester
EducationNot Mentioned
Salary35,000 - 42,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An experienced software support consultant with strong communication skills is required by an innovative technology provider within the travel industry. The successful candidate will work remotely to support the firms software while providing solutionsto any problems.An annual salary of up to £42,000 + WFH + additional benefits is available depending on experience.ClientYou will join a creative and experienced team providing you with the opportunity to develop your skills within an exciting market and environment.What you will be doing:

  • Support our field organisations with the set up and mapping of connections to Online Travel Agencies booking platforms.
  • Constantly educate our field operation on the best way to connect our customers to these third-party platforms.
  • Investigate and analyse alerts & issues.
  • Own & monitor key dashboards in order to spot and identify anomalies and exceptions as early as possible, before they ramp up to become a larger issue.
  • Effective communication with key stakeholders, both internally & externally
  • On occasions (~ 2-5 times per annum), there will be API urgencies that may require all hands-on deck.
What you will need;
  • Vast experience in a technical support position (preferably in the travel industry)
  • Good communication and networking skills with both Internal and External Stakeholders.
  • Ability to articulate issues and answers accurately, succinctly and without ambiguity.
  • Proficient in Excel and Powerpoint and able to learn other tools very quickly such as Camtasia, and/or WordPress.
  • Any knowledge of j-son, XML and SQL to be able to analyse & interpret API responses and logs & messages from various platforms
Who would the role suitAn experienced software support consultant with great communication skills, looking for a new challenge within a growing business and market, who not only offers fantastic benefits but a friendly, collaborative and rewarding environmentSalaryAnnual salary of up to £42,000 + WFHAlternate TitlesApplication Support Consultant, Application Consultant, Software Consultant, Senior Software TechnicianLocationManchesterBen Cole of CV Screen is managing the recruitment of this position.CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. www.cvscreen.co.uk

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