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Shift Manager- Manchester

Job LocationManchester
EducationNot Mentioned
Salary28,000 - 31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About usReed in Partnership changes peoples lives for the better.Our mission is to deliver services that positively transform people and their communities.Learning to drive canhave a significant impact onanindividualslife,andReed in Partnershipis proud tosoon bepart of this journey.From September 2021we will beworking withtheDVSA (Driver and Vehicle Standards Agency)to deliverthedrivingtheorytest inseverallocations across the UK.The roleThe Shift Manager is critical to the successful coordination and delivery of Reed in Partnerships Test Centre Network. Part of the Scheduling Team & reporting to the Head of Scheduling, they will own the Shift Management Administration align to our SchedulingManagement on behalf of Reed, creating test centre shift profiles to ensure sufficient staffing shift slot availability for staff to choose from to meet our scheduling commitmentsThe Shift Manager will strictly adhere to the guidelines in accordance with the programmes requirements and Reed in Partnerships policies and procedures. The Shift Manager will complete any duties and requirements of the wider Scheduling Team to ensure allShift and Scheduling arrangements are complied with.This is not an exhaustive list and the Shift Manager will be expected to carry out any other duties as may be specified by the line manager from time to time.Please note this is Fixed Term Contract Until February 2022 (with potential to go permanent)Key accountabilities

  • Co-ordination of Test Centre Network & Volumes
  • Continuously analyse MI, proactively reviewing data to identify trends across the year.
  • Use the results of the analysis to manage, adjust shifts to meet opening hours of individual test centres to respond to local demand and meet contract specific KPIs.
  • Create and amend shifts within the Test Centre Network reflecting capacity changes and assets.
  • As part of the role, the Shift Manager may support theNon-Standard Accommodations helpdesk andscheduling Manager/Head of Scheduling & will liaise with DVSA over scheduling queries.
  • Provide regular reports to senior management around shift management (including performance reporting at a Test Centre level)
  • Working closely to support the Head of Scheduling who will hold the ultimate responsibility on decisions regarding vis--vis scheduling.
  • Keep detailed and appropriate records of all changes, actions and decisions
  • Stakeholder Engagement
  • Work with Reeds Continuous Improvement Team, other internal departments and RTS to continually improve shift management efficiency, quality & performance.
  • Work closely with the operational management team to ensure the operational delivery of the Test Centre Network is running smoothly
  • Respond to any queries in a timely mannerensuring all communication is tracked
Skills & experienceEssential Attainments:
  • Hold a degree/relevant qualification & a minimum of 2 A-levels or equivalent Level 3 Diploma.
  • Significant experience of performing scheduling in a fast-moving, dynamic environment in a similar/relevant industry such as logistics/resource planning.
  • Demonstrable experience of working in the testing industry & good knowledge of the sector.
  • In depth understanding of the UKs geography.
  • Experience of working in a call centre (or similar customer service-focused) environment.
  • Experience of developing & maintaining strong, co-operative stakeholder relationships to facilitate effective delivery.
  • Evidence of effectively leading a team, motivating, coaching & supporting them with their development.
  • Experience of developing internal relationships with other key team managers to ensure cross-functional team interactions & the promotion of collaborative working.
  • Experience/knowledge of supporting people with additional requirements & understanding their needs
Essential Criteria
  • High level IT literacy & the ability to use scheduling software.
  • Strong analytical skills.
  • Commercial awareness/acumen.
  • Ability to create & communicate strategic planning documents.
  • Dynamic decision maker.
  • Ability to develop effective working relationships across the business & with external partners.
  • A focus on quality & continuous improvement.
  • Leadership/management capability.
  • Willingness & ability to work flexibly. Attention to detail.
Disability Confident Commitment:We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy, or maternity. Weoffer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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