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Service Partner Performance and Relationship Specialist - Manchester Office

Savills
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Purpose of the RoleTo support the strategic management and optimisation of Savills’ service partner portfolio – enhancing service partner performance and maintaining robust relationships to deliver brilliant and inspired spaces for our clients. Specifically:

  • Strategy execution: support the implementation of our approach to service partner performance and relationships.
  • Process optimisation and innovation: to maintain and continuously improve the effectiveness and efficiency of service partner performance and relationship management, utilising latest thinking and innovations (where applicable).
  • Governance and oversight: supporting appropriate levels of governance and ways of working across service partner performance and relationships, in line with the relative importance of service partners.
  • Sustainability: to put sustainability at the heart of our service partner performance and relationship management activity.
  • Data excellence: to maintain and improve service partner master data management, data quality, KPIs, insights and reporting.
  • Collaboration: To effectively engage with Savills colleagues in relation to service partner performance and relationships.
Key ResponsibilitiesService Partner Governance: drive effective governance arrangements to oversee and assure service partner performance.Performance Evaluation and Metrics: conduct regular performance evaluations of service partners to assess their capabilities, reliability, and compliance with contractual agreements. Implement agreed performance metrics and key performance indicators (KPIs)to regularly measure and monitor service partner performance.Service Partner Relationship Management: Build and nurture strong relationships with service partners to foster effective communication and collaboration. Address issues promptly and maintain a positive and cooperative working environment.Risk Management: Identify and material service partner performance and relationship risks and propose mitigation and contingency plans to minimise disruptions.Compliance and Ethics: work with service partners to drive adherence to all relevant regulations, industry standards, and ethical guidelines.Continuous Improvement: Continuously assess and optimise our own performance- and relationship-management processes. Identify and support initiatives to enhance service partner performance, optimise processes, and implement best practices to drive efficiencyand cost-effectiveness. Work collaboratively to identify areas for improvement and facilitate service partner development programs to enhance their capabilities.Cross-functional collaboration: Collaborate closely with internal and external stakeholders, including service partners, team colleagues, operations, site teams, legal, and sustainability teams, to align team objectives with wider business objectives andfoster effective communication and mutually beneficial collaboration.The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.Skills, Knowledge and Experience Candidates will be required to demonstrate the following:Essential
  • Experience: At least 2 years of experience in procurement, with demonstrated progression in roles of increasing responsibility.
  • Analytical skills: Strong analytical and problem-solving abilities, with attention to detail.
  • Relationship building: excellent interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders, including effective navigation of conflict and disagreement.
  • Communication skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex procurement concepts to internal and external stakeholders at all levels.
  • Creativity and continuous improvement: innovative mindset, bringing new ideas and creative approaches to service partner management and issue resolution.
  • Negotiation skills: negotiation and contract management skills, with experience of negotiating contracts, reducing costs, and improving service partner relationships.
  • Process and systems knowledge: strong understanding of service partner performance management processes.
  • Project management: Proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines.
  • Continuous improvement: demonstrated commitment to driving continuous improvement, innovation, and operational excellence within the procurement function.
Desirable
  • Qualifications: Recognised qualification in a relevant field, such as business administration or procurement.
  • Proficiency in procurement systems or enterprise resource planning (ERP) software, and data analytics tools.
  • Knowledge of property sector.
Working Hours -09.00-17.30Please see our Benefits Booklet for more information.

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