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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | 45,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
The Candidate have teamed up with a growing full-service ecommerce agency who deliver Magento and Adobe Commerce implementations and digital marketing solutions to a global client base. Their on the lookout for a Service Desk Support Manager to workon their ongoing projects and with their existing client base.Service Desk Support Manager - UK Remote Working - £45,000 - Ecommerce AgencyAs the Service Desk Support Manager you will work alongside the development team and be responsible for managing the ongoing support and maintenance of projects (predominantly Magento) that vary in terms of scale and complexity. Youll be able to followworkflows, processes and policies and also be comfortable answering client/supplier questions through the ticketing system and phone.Your typical day to day will be running a morning stand-up with the development team and wider project team to discuss any outstanding tasks and blockers. Following on from this youll then manage any queries that come in at the meeting. Throughout the dayyoull deal with any new tickets received from clients and support other members of the team with their tasks. Youll also be responsible for reporting KPIs to the head of development.The Ideal Candidate
Keyskills :
EcommerceMaintenanceProject ManagementService DeskMagento