Service Delivery Representative - Mandarin Speaking

Job Description

A fantastic opportunity has come available for a Mandarin speaking Service Delivery Representative role based out of their Manchester City Centre office with future opportunity of hybrid working from home. The company is very well established and has a globalclient and customer base where by they need people with multilingual ability. With this excellent opportunity to develop and progress in the role the company also offer a generous salary and package. What will you do as a Mandarin Service Delivery Representative To respond to inbound support calls for Mandarin based businesses, offering advice and excellent customer service Handling and responding to live chat and email queries Take ownership of validations to ensure quality service for china based platform users, ensuring that any changes or rectifications are actioned in a timely manner To follow internal processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency; Take ownership of designated validation targets set by the team leader To provide professional validation support to all service users ensuring that all validations on the platform are handled professionally and within a timely manner meeting SLAs Maintain an appropriate working knowledge of the web based platform in order to offer the highest level of customer satisfaction Where required, to provide inbound and outbound support to china based platform users on behalf of their customers i.e. to improve any gaps raised in validation Service delivery advisors will support suppliers and clients using the companys Providing professional admin support What skills do you need to work in the Mandarin Service Delivery role Fluent English and Mandarin language skills Excellent customer service skills Strong attention to detail Good written and verbal language skills in both English and Portuguese What will you love about working as a Mandarin Service Delivery Representative Working hours Monday - Friday 37.5 hours 1am-9am Summer and 2am -10am winter Salary GBP23000- 25000 plus 20% uplift for hours worked between 11pm -6am Opportunity to progress with extensive Training 31 days holiday inclusive of bank holidays Great social events Pension Perk box including medical support, employee assistance and e-learning To Apply If this sounds like a role you will LOVE, please send your CV to: We aim to respond to all successful applications within 2 days. If you havent been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we areunable to contact everyone in person and thank you for your interest. Are you on Facebook Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.