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Service Coordinator

Job LocationManchester
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role + ResponsibilitiesAs Service Co-ordinator, you shall be responsible for organising the efficient and cost-effective running of Field Service activities. This means that both planned and reactive work is catered for and that the most adequately positioned and qualified engineer attends our customers sites in the most prepared way as possible. You will also engage with our Service partners in the field as per the Service partners plan, liaising with other business areas to ensure customer expectations are met. As well as ensuring that your specialist field of work is tended to, you shall also understand and be capable of supporting and managing general administration tasks within the remit of this responsibility.Main responsibilities

  • Co-ordinate the activities of the Field Service Engineers
  • Interface with our customers by telephone and email
  • Raise and process quotes on Sales-force and SAP for reactive site visits
  • Be aware of the Technicians/Engineers technical abilities
  • Provision of all relevant information prior to Engineers site visits
  • General duties deemed relevant by the Team Leader
  • Supporting our Smart Support System
  • Profile + Qualifications
  • Educated to GCSE standard or equivalent, including English and Maths
  • Some technical knowledge of the process industries would be an advantage
  • Customer rapport building skills
  • Excellent telephone manner
  • Assertive
  • Ability to work under pressure
  • To be self motivated and have the ability to work on your own initiative or as part of a team
  • A flexible approach to working activities
  • Good organisational skills
  • Excellent punctuality and timekeeping
  • Computer literate
  • Good decision maker
  • Benefits + Perks
  • The security of working for an international family-owned company
  • Performance based remuneration
  • Flexible working
  • Excellent pension scheme
  • Wide range of training opportunities
  • Cordant Group is an equal opportunities employer Required skills
  • Engineer Coordinator
  • Scheduler
  • Field Service Coordinator
  • Service Coordinator
  • Keyskills :
    Engineer Codinat Scheduler Field Service Codinat Service Codinat

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