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Service Assurance Analyst

Reed
Job LocationManchester
EducationNot Mentioned
Salary£36,024 - £44,263 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

  • Service Assurance Analyst
  • £36,024 - £44,263 (can go higher for the right person) + exciting benefits package
  • Manchester - hybrid working
Our client is on the lookout for a Service Assurance Analystto ensure that new and changed services are consistently designed and transition in line with theIT Services Strategy, and that they meet current and future customer requirements. Youwill co-ordinateall Service Design and Transition activities working closely with Project Teams, Workstream Leads and the Service Assurance Management Teams to capture the production Service Design and Service Transition requirements. Youwill ensure that these requirementsare understood, considered and addressed within the project lifecycle through Service Design Packages and the attainment of agreed Service Transition and Operational Readiness criteriaKey Duties and Responsibilities:
  • The creation of Service Design and Transition Packages, Service Introduction Plans, processes, and operational readiness material to support a smooth transition into all IT functions
  • Responsible for ensuring compliance with key ITIL processes in respect of Service Design and Transition
  • Responsible for ensuring that wider processes within Service Operations are reviewed and updated as applicable
  • Contribute to the development of all standard Service Design & Transition Procedures, Artefacts and Templates
  • Reports on and identifies improvement opportunities making recommendations for progression in line with defined business outcomes
  • Responsible for ensuring that all new and changed services meet the agreed Service Acceptance Criteria and Operational Readiness measures in line with the agreed Service Design and Transition scope
  • Identifies, defines and documents Non-Functional Requirements to ensure that new or change service and products meet the requirements of the business
The following skills and experience will be beneficial for the role:
  • Proven experience co-ordinating Service Design and Service Transition activities for new and changed services
  • Understanding of ITIL
  • Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment
  • A demonstrable understanding of Availability Management, Capacity Management and Information and Governance
  • Experience of project delivery and working within a governance framework
This role also comes with an exciting benefits package which includes:
  • Generous Annual leave entitlement - up to 40 days
  • Generous pension scheme - 21% employer contribution
  • Annual performance review with annual salary increase
  • Well-being programme with counselling, fitness and leading sports facilities
  • Season ticket loans for public transport
  • Funding for Upskilling, learning and development opportunities

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