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Senior Retention Analyst

EMR
Job LocationManchester
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A well-funded financial services provider based in West Sussex is seeking a Senior Retention Analyst to lead the insight to support the development and execution of the customer retention strategy.Responsibilities:

  • Lead the reporting of all retention metrics to inform strategy, trading decisions and change initiatives
  • Report on retention performance and to provide insight on emerging issues or opportunities
  • Lead the development of reports and priorities across pricing, underwriting, process and customer journey
  • Lead the provision of models to forecast retention and cancellations for the budgeting and forecasting process
  • To lead data investigations on emerging issues to identify root cause and shape actions. To produce and present data insight and learnings to commercial teams and wider business functions
  • Collate information, data and market intelligence from multiple sources and create insight to optimise trading activities and support new strategies
  • Support the development of the groups customer retention strategy across multiple business functions.
    • Requirements:
  • Previous experience within a, commercial, finance, pricing or marketing role
  • Track record in insurance/financial services industry, its products and key regulations ideal or subscription-based businesses is preferred
  • Exposure to business functions such as pricing , digital, finance, operations, underwriting
  • Exposure to senior management level and above in a customer-focused business.
  • Excellent data and statistical analysis skills
  • Advanced working knowledge of Microsoft products, particularly Excel, Powerpoint & Word
  • Strong IT skills in some of the following - Excel, SAS, Emblem, Python, BI, Tableau
  • Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations
  • UK experience is essential
    • Required skills
  • CRM
  • customer experience
  • renewals
  • retention
  • customer strategy
  • product executive

    • Keyskills :
    CRM customer experience renewals retention customer strategy product executive

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