Senior Quality & Performance Analyst

Job Description

Your new roleWe have a new and exciting Senior Quality and Performance Analyst role to join our team in the North West: Piccadilly Gate Manchester, Atlantic House Birchwood or Newlands Penrith.This is an active role in the team where you will be instrumental in driving the implementation and embedment of performance measurement and assurance activities, including auditing and monitoring across all teams and supply chain partners. You will also provide coaching and support to develop the Quality and Performance Analysts, administrators and apprentices within the team.What you’ll be leading on•Working collaboratively with regional and national Operations teams to shape, define and implement performance reporting requirements, KPIs, and metrics that provide clear and transparent visibility of the Region’s performance against its targets, Highways England’s Imperatives and strategic aims.•Managing the allocated work to deliver the audit programme for the region’s contracts and internal systems. Facilitate external audits; carry out data and trend analysis on audit findings and manage resulting nonconformities.•Acting as the Implementation Owner for Quality Management of the region’s contracts and use performance and trend analysis to identify improvements in quality performance, weighing pros and cons and including cost benefit analysis.•Contributing to the development and maintenance of Quality Management documentation and championing a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored throughout delivery.•Managing the allocated elements of the region’s quality and performance reporting, ensuring that positive performance is recognised, and quality improvement plans are created to address poor performance.•Management of Internal and external Non-Conformity Reports (NCRs) and Quality Management Points (QMPs), ensuring they are raised, managed and closed out effectively.•Lead on improvement projects to support the needs of the business.•Desirable experience in a Lead Auditor role (desirable to also have any of the following: ISO14001, ISO 18001, ISO 27001, NHSS and ISO 44001).To be successful•You will have an excellent understanding of ISO Quality Management Systems, quality measurement and assurance requirements and demonstrable experience of maintaining challenging yet collaborative relationships with the supply chain, and driving continual improvement and best practice.•You will have proven stakeholder management skills accompanied with excellent communication skills, able to form and develop positive, helpful, responsive and supportive relationships with supply chain and Internal teams.•Experience of working on complex service based contracts (Highways construction and maintenance highly desirable), with an understanding of managing NEC (or similar) contracts (also desirable).•Demonstrable experience of audit and assurance and governance. (ISO auditor qualification would be desirable).•Experience of driving improvement projects to fruition.A bit about usHighways England aims to make sure our customers have safe and reliable journeys and is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. Health and Safety is our number one imperative and we strive to ensure our employees arrive home safe and well. Our vision is that no one should be harmed when travelling or working on the strategic road network’.Why you should join usAt Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We are proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.And finallyWe reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible.