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Job Location | Manchester |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
This is an exciting 12 month fixed term opportunity within our Outsourced Collections team.What will you be doingThe Senior Partner Manager leads the end-to-end collections performance and conducts risk management of external partners. They are required to provide a crucial and leading role in pro-actively managing customer centric treatment, performance trends, drivinginitiatives and benchmarking across all of our platforms to ensure best practice is understood and implemented.The role is pivotal in ensuring robust financial and conduct risk performance of a panel of external servicing partners, generating, and growing revenue streams and delivering positive customer journeys in line with Arrows conduct risk appetite.Working in a fast-paced environment, they will be expected to guide the teams in prioritising all team/partner activity which has a performance impact, by smartly establishing the materiality of the opportunities versus their complexity and the resourceneeded to deliver them.Provide support to the Head of Outsourced Collections, as appropriate.Develop the Partner Support Managers and Partner Managers.Is this youEssential