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Senior Fraud Operations Manager

Job LocationManchester
EducationNot Mentioned
Salary35,000 - 40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An exciting opportunity has arisen to join a market leading financial services business, based in Manchester City Centre. Due to business growth, they are looking for a Senior Fraud Operations Manager, to lead a team who monitors and investigates fraudulentactivity.Client DetailsOur client, based in Manchester City Centre is a market leading financial services business. They are on the look out for a Senior Fraud Operations Manager to lead their fraud prevention team.DescriptionThe Senior Fraud Operations Manager will be responsible for:

  • Team Management, training & competency, adviser development
  • Ensuring contact from victims of fraud is investigated and remediated
  • Investigations: Using data analytics to detect fraudulent activity and remediating accordingly
  • Chargeback Operations: Handling chargeback disputes and feedback fraudulent chargeback into operation to limit recurrence
  • First-Party Fraud: investigating instances of fraudulent activity within the genuine customer base (false-claims, evasion of payment, fraudulent chargebacks) and handling first-party fraud claims to limit loss to the Firm
  • Financial Crime Operations: PEPs & Sanctions, KYC checks during credit application, SAR investigations & transaction monitoring.
  • Order Referral Operations: operation responsible for reviewing fraud order referrals & remediating accounts where necessary.
ProfileThe successful Senior Fraud Operations Manager will be/have:
  • Experience leading a Fraud Prevention team
  • A great communicator
  • keen eye for detail
  • excellent verbal and written skills
Job OfferThe salary on offer is £38k - £42kGreat progressionHybrid working

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