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Senior Field Service Engineer

ACS Performance
Job LocationManchester
EducationNot Mentioned
Salary£50,000 - £55,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Senior Field Service Engineer Senior Field Service Engineer Covering the UKKey Responsibilities of Senior Field Service Engineer:

  • Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of the equipment with vacuum (ex. Secondary Ion Mass Spectrometry)
  • Provide ongoing support for the instrument as
  • Preventive maintenance visits
  • Technical support
  • Rapid response to problems in the field
  • Develop and maintain positive relations between the customer and the organization.
  • Drive continuous improvement of the quality and efficiency of the service department. Identify opportunities for product development or need for new products.
  • Collect feedback from the users on the instrument operation and report to the HQ.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers.
  • Provides assistance to Engineers in resolving problems.
  • Assists sales personnel to meet customer needs and preparing detailed product specifications.
    • Key Requirements of Senior Field Service Engineer:
  • Strong mechanical and electronics assembly skills. Ability to work with complex, delicate components. Ability to read and interpreter engineering diagrams and to follow standard operating procedures. Troubleshooting and problem-solving skills.
  • Associates degree or higher in electronics or related field is preferred (military electronics training and/or years of experience may be considered in place of degree)
  • Minimum 4 years of experience working with complex electro- mechanical/ High vacuum systems (eg SEM, TEM, semiconductor fab tools, etc)
  • Familiar with the following:
  • Vacuum systems: turbomolecular pumps, ion pumps, ion vacuum gauges, cryo pumps, etc
  • High speed electronics: basics electronics skills including familiarity with diagnostic tools such as oscilloscopes, TDRs, Multimeters, etc
  • Laser: optical components (photo diodes, mirrors, lenses, beam samplers), relevant tools(beam profilers, spectrum analyzers, power meters, etc) and a basic understanding of laser safety practices
  • Electrical and electromechanical systems: high voltage (cabling, breakdown, safety, etc) power distribution, uninterruptible power supplies, pneumatic solenoids, transducers, motors
  • Computers: networking, administrative hardware and software tasks, word processing (technical document writing, spreadsheet, database entry, etc)
    • ACS are recruiting for a Senior Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Senior Field Service Engineer, please submit your CV including an outline of your experience as a Senior Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Senior Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Senior Field Service Engineer role you desire.

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