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Senior Customer Service Advisor

The Portfolio Group
Job LocationManchester
EducationNot Mentioned
Salary£26,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you passionate about delivering exceptional customer serviceDo you excel at turning problems into opportunitiesAs a Customer Care Specialist, youll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.Day to Day

  • Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
  • Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients concerns.
  • Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting.
  • Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk.
  • Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices.
  • Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around.
YOU
  • You have a proven track record in customer service and a knack for addressing issues in a positive manner.
  • You can handle objections and make recommendations based on client needs.
  • Whether its listening to a clients problem or explaining complex topics, youre a pro at communicating with clients of varying technical abilities.
  • You thrive in a fast-paced environment and can adapt to change quickly.
  • You take responsibility for knowing our products inside out.
  • Youre comfortable communicating at different levels within our business and with clients.
Ready to make a difference Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service!P967763CCRINDMANJ

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