Senior Commercial Surveyor (Account/Property Management Retention)

Job Description

We are commercial property specialists operating sites across the UK. At Bruntwood, were committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities,whilst providing businesses with the support and expertise they need to grow.We operate with an agile mindset in a fast paced environment and we are always looking to continually improve and evolve. Our ambitious goals present a tremendous opportunity for change. We work hard to deliver, and theres a lot to do, but the ability tohave an impact here is endless. Thats our kind of people, and if that resonates with you, maybe were your kind of people too.We are recruiting for two positions; one will support our Manchester City Centre portfolio & the other will support our Manchester Regional portfolio. Both positions however will be based in Union - our office in Manchester City Centre.Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse.Join us and youll be part of our journey to creating something even better, for our customers and ourselves.What youll be doing:

• Own and manage a number of key customer accounts within the Bruntwood Works portfolio, driving retention and developing strong stakeholder relationships
• Deliver on all elements of property customer account management including; lease renewals, expansions, relocations, rent reviews, customer relationships (including debt and queries), and owning and driving the data regarding them
• Remain constantly aware of the values and standards within the portfolio, liaising with the Asset Manager, and Area/Customer Operations Managers
• Working as part of a multidisciplinary team putting the customer at the heart of what we do
• Be an advocate for the customer, continually outlining the importance of great relationships and driving this passion within the team, by leading by example
• Work collaboratively with colleagues and departments across the business, ensuring you have well rounded knowledge of the customer journey
• As a senior colleague you will use your expertise and experience to support and mentor Account management team members to deliver the retention and relationship goals
• Managing the Account Management function of the region enabling colleagues to grow and thrive
• You will have an overview of the portfolio and be responsible for quarterly board reporting
• Drive the use of our internal CRM system, working with internal teams to monitor performance and utilise data for trend analysis and insight
• You will be fully aware of market dynamics and competition, utilising networks and relationships to ensure the Commercial Account Management Team are aware of trends and innovation within the sector, whilst continually acting as an ambassador for Bruntwood

What were looking for:As an excellent communicator, you will have the ability to remain professional during challenging conversations, negotiations and stakeholder relationships

• Proven experience within Commercial Property Surveying
• Strategic thinker with a creative outlook
• Effectively work between multi-disciplined teams internally: Commercial, Property Management, Construction & Operations
• Ability to develop relationships with clients, focusing on a solutions based approach
• Ability to gather, analyse and action commercial decisions using customer and industry insight, utilising internal and external systems
• Ability to recognise strategic opportunities in assets - including changing customer mix, occupational locations and development opportunities
• Approach to build purposeful relationships with agents, solicitors and stakeholders, attending networking events, Bruntwood events and other conference/seminar events looking for continuous personal development
• Passion for the thriving cities and regions we work in.
• It is likely that you will have been qualified as a surveyor for a number of years however this is not necessarily essential.
• Driving License & Car

We really believe that if youre brilliant to work with, you deserve brilliant things in return:

• Up to 8% matched pension
• 25 days holiday, buy & sell holidays (plus your birthday!)
• Private healthcare
• Life assurance
• Learning loans
• Employee share scheme
• Enhanced maternity and paternity leave.

Theres also plenty more to have a look at on our website.We want everyone to support everyone to grow to their full potential, and if you need any adjustments to be able to perform at your best during the recruitment process then please let us know