Senior Collections Manager

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 1 - 5% About the TeamOur Collections teams which is part of the Global Revenue Merchants Operations provide support to our Global Business customers, managing accounts with a strong focus on maximising working capital and minimising impact to losses. Youll be part of a high performing,fast-paced team who always strive to exceed cash and quality targets whilst operating in line with FCA, DPA and Banking Code Regulations. As a Senior Manager you will be an exceptional people who inspires and d rives performance against KPIs whilst keeping customer and employee engaged and focused at all times. What youll be doingThis role is a critical operational role leading, developing and managing operational teams to maximize working capital through a robust collection strategy. As a Senior Collections Manager youll be responsible for designing collections strategies, target and budget setting and reviewing systems and processes to support the strategy. This is a highly visible role partnering senior leaders across business as wellas the m anagement of third party suppliers. Key responsibilities:

• Manages key relationships with senior leadership across business
• Managing staff performance, working with Human Resources on issues and works with employees to implement goals and document progress
• Ensures department creates and processes accurate output in a timely manner according to company processes and standards
• Develops and maintains production schedules
• Manages and controls finance system(s), researches system problems/ finds areas of potential improvement within the finance system works to resolve with IT staff
• Develops and maintains service level agreements (SLA) with internal customers
• Supervises, reviews, researches and resolves customer-related inquiries according to SLAs
• Uses reporting to illustrate potential opportunities, issues or problems
• Manages 3rds party suppliers and outsource / offshored partners
• Make sure our processes are compliant with local laws and regulations

What youll bring:

• Proficiency in Microsoft Office, e.g., Word, PowerPoint, Visio with focus on Excel
• People management experience and leadership skills
• Experience in Revenue Operations across one or more areas including collections and billing
• Change management experience and ability to design, document, and implement process improvements
• Experience of creating and delivering presentations to all levels of management
• Experience creating MI and reports
• Advanced internal stakeholder and outsourced supplier management skills
• Ability to identify, address and resolves employee related issues
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Skill in productivity, planning, and workload management
• Strong system management/control experience

Added bonus if you have:

• Worked within a Fintech

What we offer you:

• Competitive salary
• A fantastic range of benefits including private medical cover, gym flex and monthly reimbursements for well being related activities
• Varied and challenging work to help you grow your technical skillset
• A work environment built on collaboration, flexibility and respect

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass