Senior Claims Associate - Property

Job Description

Main purpose of jobTo support the business regarding the acquisition and retention of clients you will be expected to: deliver an excellent level of claim handling and service, physically attend site when there is a large and complex claim event to support the client fromday one of the claim and liaise with various parties to ensure matters proceed correctly, develop strategy and lead negotiations in order to obtain early settlement of the claim and provide claims MI to clients together with high level overview of the informationin line with agreed servicingCompany VisionTo build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.Department OverviewVerlingue have established Claims Team in Manchester, Staines and Redhill. This role will be based in our Manchester office. The Claims Team is 16 people across various offices who act as one overall team. The volume of business and claims are rising rapidlyand career opportunities within Manchester and in the wider Verlingue group are excellent should individuals demonstrate the required skills and success in their role.Verlingue ValuesExceptionalBeing professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time.ProudWe take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships.InclusiveWe value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes.Key AccountabilitiesGeneral responsibilities:

• To assist clients with the presentation of their insurance claims
• To demonstrate an appropriate level of technical claims knowledge in relevant classes of business
• To attend site and meetings with the client and interested parties
• To negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary
• To actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution.
• Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard
• To escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate
• To carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction
• To demonstrate the ability to keep own work clearly prioritised and actioned within service standard commitments
• To demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments
• To drive our Insurers/Suppliers to deliver on their service standard commitments
• To recognise urgent matters and prioritise and action them appropriately
• To escalate, by way of referral, all claims outside of your personal authority, any complaints

Compliance / IT:

• Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules
• Ensure that any clients with whom you deal are always treated fairly
• Be aware of and manage any potential conflict of interest – escalate to line manager
• Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so
• Complete Broker Assess annually
• Provide workflow information to line manager on a weekly basis in line with current requirements

Contribute to the good relationships between the different departments within the company

• Build good relationships with all colleagues.
• Participate positively in internal working groups and internal pre internal strategy meetings.
• Work with other areas of the business to ensure productivity.
• Provided good day to day support and guidance for less experienced colleagues and encourage development by sharing knowledge.

Underlying principles

• Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan
• Demonstrate and be a role model for the Company’s Values & Behaviors
• Always look to add value in every aspect of your role
• Take pride accountability and ownership of everything you do
• Always maintain a strong level of professionalism
• Be a strong team player both within claims and for the wider business
• Be an active listener and a problem solver
• Always actively participate and be ready to help and build others up

QualificationsDesirable

• Cert CII
• Skills, Knowledge & Attributes

EssentialRelevant claim handling experience and track record of attending site to assist in property investigationsA good understanding of property policy wordings and how they are appliedStrong relationships within the market with loss adjustersCompetent in Microsoft Office productsAligned with the Verlingue values and behavioursDesirableWorking knowledge of ActurisREF-212014