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| Job Location | Manchester |
| Education | Not Mentioned |
| Salary | £45,000 - £55,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Chat Bot Architect - Multi Channel Home Improvement RetailerZachary Daniels Recruitment are delighted to be partnered with a well established, successful and growing Home Improvement Retailer who are now looking to appoint a Chat Bot Architect to further enhance their customer journey and to continue to deliver best in class customer service.About the role:As Chat Bot Architect you will be responsible for the day to day administration and configuration of the chat bot solution.You will liaise with cross functional departments and gain feedback from the wider team in order to maintain an up to date and accurate knowledge base with the conversational flows and customer dialogues, as well as supporting the operational performance of the Live Chat Team to exceed all required metrics and performance targets to become best in class.Please note that this is a remote based working position but will require travel to offices in South Yorkshire on a semi regular basis.Accountability: Keep appraised of future enhancements, their benefits and how this will affect current configuration.Support with the training of the new applications to all usersIntegrate new product updates and rules into the existing structure.Identifying intents and entities required for the Chat Bot conversationBuilding process flow by understanding it from Business AnalystsRemaining abreast of current trends, recognising the potential of novel technologies and standards and driving their adoptionFeedback on processes to identify re-engineering opportunities, operational improvements, and efficiencies.Qualifications and Experience