Senior Analyst, Client Service

Job Description

OverviewWho we are: BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellondelivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distributeor restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at newsroom for the latest company news. What we do:The Derivatives Services Delivery (DSD) group is a global team responsible for supporting our clients derivative custody and accounting transactions. We provide analytics and reporting services, working to improve and automate transaction processing systems.It is a centre of excellence maximizing specific knowledge around complex derivative products. Derivative custody and accounting activity includes swap, option, forwards, futures, collateral and cash processing. The team provides processing, inquiry and resolution support for over 400 Investment Managers and Internally Managed clients through a dedicated servicing unit. Clients are mainly domiciled in the US and EMEA but some are also based in APAC, Brazil, and Canada. The Federal Reserve (FED) is the key regulator interacting with US DSD; however, other regulatory bodies such as the National Bank of Belgium (NBB), Financial Conduct Authority (FCA), and the Prudential Regulation Authority (PRA) influence the risks and controls. The successful candidate will: Supporting the custody needs of our clients and their appointed Investment Managers for cash and securities movement and settlement. This position will be working on a hybrid model with 3 days in the office. Essential Functions - Key Roles & Responsibilities:

• Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients.
• Provides work direction and technical assistance on complex matters.
• Identifies, investigates and resolves escalated and/or complex problems.
• Trains staff in technical tools and skills as well as specific internal or external client support activities.
• Processes account related transactions per scheduled events/client authenticated direction.
• Answers inquiries and resolves problems or issues as required from internal teams and parties external to BNYM.
• Assesses needs and suggests/promotes alternative approaches to service models.
• Participates in testing to ensure that products continue to accurately and efficiently process high value transactions.
• Break investigation based on an understanding and knowledge of processing the intricacies of the system.
• Collating and distributing metrics and MI.
• Would be responsible for checking work of support team members.
• Helps develop and supports the achievement of team objectives.

What we are looking for:

• Bachelors degree or the equivalent combination of education and experience is required.
• 1-3 years of total work experience is preferred.
• Experience in reconciliations, trade processing, settlements and cash processing are all skills transferrable to this role. Full derivative product training will be provided and is not a barrier to entry.

Our offer for you:

• Excellent opportunities for training, growth, and professional development
• Mentoring and job shadowing programs
• A multitude of opportunities to get involved in additional charity projects and engagement groups
• Employee Referral Program
• Health Promotion: Wellbeing and Innovation Centre, Wellbeing programs
• Full time contract of employment
• Competitive salary
• Health & Life Insurance
• Private medical care
• Pension scheme

Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create,trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the worlds financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helpingclients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and morethan 100 markets. Its the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.