Security Host

Job Description

Contract Type: Full time, PermanentLocation: ManchesterSalary: £11.50Hours: Mon - Fri 08:0018:00 (however flexibility is essential as the building can operate events outside of these hours).Do you have a passion for working in hospitality, front of house or concierge - would you like to use your skills and experience to deliver an outstanding service which Inspires Confidence and Delivers ResilienceWe have an exciting opportunity for you to join one of the newest properties in Manchester. With your experience in front of house service and hospitality this could be the perfect role for you. This property is a Grade A award-winning high-end commercial property,winning the OAS award for Best New Build Outside of London . We will need you to provide a service that reflects its position in the top 1% of the Manchester property market. You will be hosting Occupiers such as Rolls Royce, Gilbanks and Avison Young.Who we areWe are GUK, and together we are proud to be at the forefront of protection management across multiple sectors. We offer the ultimate in business security solutions and deliver the highest quality of professional service.About the roleYou will be responsible for the exceptional service delivery and welcome for all occupiers and visitors across the building. The service you will provide must be delivered to a high standard through presentation, communication & engagement and management ofkey operations and software. You will be acting as the focal point for any occupier queries or issues and improving connectivity within the building and championing occupier engagement. You will manage the reception desk daily to deliver an outstanding service to all visitors and occupiers. This includes management of the Visitor Booking System to ensure safety and security within the building. You will have the drive for service excellenceand an eye for detail to maintain the premium standards of the communal and event spaces.You will support the resolution of any complaints within a minimal timescale as directed by the Building Manager.You have a solution focused approach to problem solving and you demonstrate a high level of occupier/stakeholder care to maintain and grow workingrelationships that foster trust.Must have: SIA licence. Right to work in the UK. Excellent customer service skills. Good report writing and preparing incident reports IT skills and able to compose emails. Initiative to recognise priorities within own workload. A good level of spoken and written English. Dealing with difficult people and finding solutions.Employee Benefits GUK pride itself in offering benefits that promote health and wellbeing. Ride to Work Scheme Employee Assistance Programme Credit Union Long Service Rewards Employee of the Month/Year GUK / RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.You may have experience of the following: Client Experience Host, Fashion Retail, Jewellery, Customer Service, VIPs, Sales Support, Customer Experience, Hospitality, Client Relationship, High Value Products, Luxury Jewellery etc.REF-203129