Sales Operations Manager

Job Description

Our client is a long established and recognised market leader within the insurance industry across UK & Europe. As part of their continued success and growth ambitions they are looking for a results driven and commercially focussed Contact Centre Sales Operations Manager. Reporting to the Sales Director, you will lead and manage all inbound sales related activities and deliver outstanding sales performance and increased profitability whilst driving innovation and employee engagement across your department.What will you get

• Salary Circa £60000 - £65000
• Annual Performance Bonus - £12500 per annum
• Hybrid working - Approx 1 day in office
• Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
• Private Medical Insurance Scheme with AXA PPP Healthcare
• 25 days annual leave plus the option to purchase an additional 5 days pro rata
• Life Assurance (4 x salary)
• Fee Protection Plan
• Health Cash Plan
• Corporate Discounts

Who are we looking for

• Essential: Experience of managing an Inbound B2C contact centre sales environment
• Experience of managing operations upwards of 100FTE in a customer focussed commercial inbound sales environment
• Evidence of setting a new level of standard across the site, gaining buy-in from your people and delivering real results
• Strong background of delivering growth within a B2C contact centre sales environment, both from an operational and support/change perspective, delivering consistent commercial growth
• Desirable: Robust project management skills, able to run with existing projects and identify new opportunities to create growth
• Target, growth, commercial orientated individual
• Innovative thinker, looking at news ways of working, pioneering new techniques
• Continually strives to improve, innovate and land change quickly and effectively

What will you do

• Drive sales performance and exceed site targets whilst maintaining high quality and customer engagements standards
• Lead the culture, pace and tone of the environment; coaching and mentoring future leaders as opposed to managing people via tasks, targets and processes.
• Drive a culture of achievement, positive support and motivation, modelling and embedding the right culture and values
• Successfully embed change; challenging positively, delegating opportunities appropriately, to develop talent, champion learning and new ways of working and to manage time and delivering value add effectively across the team.
• Contribute to the high performance and continuous improvement across the Contact Centre through sharing learnings and best practice and creating an effective feedback loop to bring BAU improvements to the change agenda.
• Manage the how’; to drive the best result for the customer, business and colleague, seeking to manage the long-term sustainability of the business as well as achievement of short term weekly and monthly targets.
• Focus on personal brand; building strong relationships focussed on wider team success. Modelling values of trust and integrity in all interactions and taking personal accountability for actions and delivery.
• Set expectations and drive accountability; Provide clarity on what the objectives are and how we are going to achieve them; striking the balance between increased profitability and sustainable colleague engagement. Plan/Review/ Measure/Evaluate.

How to apply

• If you believe you have what is required to thrive and deliver in this exciting role, please apply by sending your CV via the apply function asap.