Sales & Lettings Executive

Job Description

Our client is one the largest privately owned property investment and development companies in the UK , they focus on regenerating large brownfield city centre sites to create great places for people to live, work and thrive.They are true pioneers in the purpose built student accommodation sector, with a large portfolio spanning residential , office, retail , educational buildings and leisure.Responsible for activities relating to the sales and lease up of Square Gardens which is 1900 co-living beds with phase 1 consisting of 1187 beds due August 2024 and further 713 beds in March 2025.You will provide residents with a positive and memorable leasing experience, and be part of a vibrant, effective, and supportive team to ensure you smash your goals and deliver an exceptional level of service to all our residents.Responsibilities

• Responsible for working to achieve maximum occupancy of the scheme and implement effective sales and marketing strategy.
• Work alongside the Ops team to ensure that all sales targets and customer satisfaction plans for the site are achieved.
• Encourage loyalty with our existing customers, increasing rebooking and word of mouth sales.
• Develop existing and attract new partnerships with 3rd parties, agents and new direct let customers.
• Optimise the sales funnel for each potential client and effectively coordinate lettings.
• Provide excellent customer service to our customers and tenants.
• Support and be proactive in a great team environment.

Manage the lettings

• Plan the availability and viewing (both in person and virtual) of all rooms to let and conduct tours / viewing.
• Contribute to achieving all monthly lettings targets to ensure the site is 100% let year on year.
• Work with the marketing team to ensure literature and marketing material is appropriate, accurately reflecting the accommodation and services provided.
• Help to develop and build strong relationships with 3rd party businesses and educational providers, arranging meetings/site tours to promote the scheme and the Build to Rent Portfolio
• Represent the company at local housing fairs and other promotional events

Customer Service

• Communicate effectively with customers, clients, and colleagues; demonstrating a clear understanding of policies and using initiative to respond accordingly.
• Ensure all customer sales enquiries are responded to positively and professionally, in a timely manner and followed up.
• Ensure a warm, welcoming environment for all residents and visitors to the site.
• Host regular events/activities to enhance customer experience, drive engagement and promote retention.
• Regularly provide high standards of social media content to promote the building

Skills

• Strong salesperson with hands on approach, and proven track record in achieving targets within a challenging environment. (Experience within the Manchester market an advantage).
• Awareness and appreciation of cultural differences, ideally with experience of working with international customers.
• Able to proactively identify new customer and Institution partnership opportunities.
• Use initiative to enhance the reputation of the building and think outside of the box to increase business revenue.
• Possess a friendly, confident and engaging personality, able to communicate effectively and professionally, build strong relationships and monitor incentives with current and potential residents and 3rd party agencies.

To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below