Sales Key Account Administrator

Job Description

Job Title:Sales Key Accout AdministratorLocation:Manchester (City Centre)Salary:£25,000 per annumHours:37.5 hours per week (Monday - Friday)Do you have order process experience and thrive off working within a customer service orientated environment Do you pride yourself on your ability to effectively communicate with a range of people Cordant People are currently recruiting forone of our clients within Manchester City Centre and this could be the ideal opportunity for you.The Role:

• Accurately process sales orders and pro forma invoices, taking responsibility for theend to end process, communicating progress to the customer appropriately and in a timely manner
• Communicate and liaise effectively with relevant colleagues and customers including the National Account Manager, Field Sales Team & Sales Admin Manager
• Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise
• Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams
• To complete New Line Forms
• Arrange bookings and deliveries involving regular communication with Warehouse and Transport teams
• Preparing ad-hoc sales reports for customers/buyers
• Claims investigation and credit / returns administration in line with Company Policies
• To manage projects directly for the Sales Admin Manager to improve processes
• Dealing efficiently and effectively with ad hoc customer service calls
• Keeping procedure and processes up to date
• Maintain accuracy of data within ERP Sales Order System
• Liaise with Credit Control to ensure orders are correctly processed according tocredit status
• Liaising with Inventory Controllers to manage stock availability, item replacementand substitutions.
• Manage EDI and customer portal processes
• Price list and promotions maintenance
• Ensure the accurate provision of all required documentation forexport shipments (certificates of origin, letters of credit etc)
• Arrange necessary inspections (Intertek, SGS, Bureau Veritas etc),liaising and communicating with customers and all parties
• Produce appropriate management reports and KPIs as required
• Provide support to other team members as and when required
• Provide support and absence cover for other departments if required

Skills and Experience:

• Experience of working in a busy customer service environment with excellent customer service skills
• Experience with processing orders received from major UK multiples through EDI beneficial
• Good IT and computer skills, including sound knowledge and understanding of ERP sales order systems, and Microsoft Excel
• Experience of shipping Dangerous Goods, including the preparation of DGNs
• Customer focussed but commercially minded
• Highly organised and calm under pressure, with the ability to prioritise conflicting deadlines within a fast-paced environment
• Excellent attention to detail
• A team player with a flexible approach to work
• Displays pride, energy and ownership in performance of role
• Detail focused, able to solve complex problems
• Concise, clear and timely communication skills to enable close working relationships with internal functions and external suppliers and customers
• Strong analytical & numerical skills
• Knowledge of and experience with current Incoterms (ExW, FOBetc), and shipping types (LCL, FCL etc) desirable
• Knowledge of Export legislation and required documentation desirable

Benefits:

• Competitive starting salary
• City centre location
• Opportunity for hybrid working

Please note that Cordant People are an equal opportunities employer