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Renewals Advisor

Appcast Enterprise
Job LocationManchester
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Renewals Advisor – Inside Sales What we offer

  • Competitive salary & commission.
  • Paid holidays and sick pay
  • Hybrid working, 4 days office with Fridays being work from home.
  • Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controlssecurity products
  • Extensive product and on the job/cross training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values
  • IT equipment to complete all jobs
What you will doReporting to an inside sales manager. Our renewals team supply renewal quotations to our current customers and process all orders through our internal systems to handing over to our customer service and operations teams to follow through with the customer.How you will do it
  • Requesting quotes and prices from suppliers
  • Producing Renewal documentation to our customers
  • Doing profitability checks on contracts.
  • Providing customer service including updates to customers
  • Seeing order through to CSC
  • Ad hoc admin tasks
  • Ringing customers to provide customer care and relationship building.
What we look forAre you able to demonstrate the following
  • Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
  • Excellent customer service skills to provide a customer first experience.
  • Excellent verbal and written communication skills
  • Be able to work as part of a team but also manage own workload.
  • Be able to work to targets and meet KPI’s set.
  • Product knowledge in the fire suppression / detection business would be an advantage.
If yes, then wed love to hear from you!#LI-TL1• Remote: #LI-Hybrid

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